Assistant Housing Manager - Redditch, Worcestershire

Housing 21; Redditch; On-site; GBP 13,000 - 16,000; Part time

Job summary

A community-focused housing organization is seeking an Assistant Housing Manager in Redditch to provide high-quality management services for residents in an Extra Care scheme. This part-time position offers 20 hours a week and includes responsibilities such as supporting independence, managing landlord duties, and ensuring responsive service. Ideal candidates will have experience working with older or vulnerable individuals, administrative skills, and a good general education.

Benefits

Pension scheme

Holiday pay

Health Cash Plan

Employee Assistance Programme

Career development support

Qualifications

• Experience of providing a professional high quality service to older and/or vulnerable people.
• Experience of dealing with sensitive and confidential information.
• Substantial administrative experience.

Responsibilities

• Provide high quality and responsive housing management service.
• Ensure landlord duties are fulfilled according to policies.
• Support residents in maintaining independence.

Skills

Providing high-quality service

Handling sensitive information

Administrative experience

Education

Good GCSE passes including English and Maths

Supervisory or management qualifications (desirable)

Job description

Assistant Housing Manager - Redditch, Worcestershire

CAPTION: Job details

• Posting date: 13 November 2025
• Salary: £15,645.14 per year
• Additional salary information: Competitive
• Hours: Part time
• Closing date: 30 November 2025
• Location: Redditch, Worcestershire, B98 7DJ
• Company: Housing 21
• Job type: Permanent
• Job reference: 1154990

Summary

• Hours: 20 hours per week
• Shift Pattern: 4 days a week, 5 hours a day

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here.

We're growing quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of Assistant Housing Manager is to ensure that all residents living on a Housing 21 Extra Care Court receive a high quality and responsive housing management service in a safe and secure environment, including providing support where necessary and encouraging a sense of independence and choice.

The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures.

Qualifications

• Experience of providing a professional high quality service to older and/or vulnerable people
• Experience of dealing with sensitive and confidential information
• A good general standard of education with good GCSE passes, including in English and Maths
• Substantial administrative experience
• Supervisory or management qualifications, or Housing Management qualifications (desirable)

The benefits

At Housing 21 we proudly recognise the importance of our customer‑facing employees and reward them accordingly. You will receive:

• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop

As part of our commitment to our employees and offering flexibility, Housing 21 now offers a nine‑day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works will be discussed with successful candidates upon offer being made.

Closing date for applications: 30 November 2025. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.