Assistant Hotel Manager

Atlas Hotels; City of Edinburgh; On-site; GBP 33,000; Full time

Job summary

A well-known hotel chain is seeking an Assistant Hotel Manager at Holiday Inn Express Edinburgh Airport. This role involves supporting the Hotel Manager in daily operations, leading the hotel team, and ensuring excellent guest experiences. Candidates must have previous experience in a customer service environment and demonstrate strong leadership and problem-solving skills. This is a full-time position with various employee benefits, including substantial discounts and a positive work culture.

Benefits

Employee discounts on hotel stays

Annual bonus for long service

Pension scheme

Qualifications

• Proven experience supervising a successful team in a customer-facing environment.
• Enthusiastic and positive, helping to engage the team behind hotel goals.
• Organized and systematic, with effective prioritization and multitasking skills.

Responsibilities

• Assist the Hotel Manager in daily hotel operations.
• Lead and motivate the hotel team, ensuring excellent guest service.
• Manage compliance with health and safety regulations.

Skills

Customer service leadership

Time management

Communication skills

Problem solving

Job description

Hours: 40 hours across 5 days per week

Salary: 32240 pa

Atlas Hotels is hiring an Assistant Hotel Manager

right now at Holiday Inn Express Edinburgh Airport

Have you got previous experience of leading a team in a customer service environment Great! The role of Assistant Hotel Manager offers a huge amount of variety day to day.

Benefits include

• Hotel rooms across our 58 hotels (Holiday Inn Express Hampton by Hilton and Holiday Inn) at only 25 per night with 50% off food and drink when staying for leisure
• Worldwide substantial employee discount at 5000 IHG Hotels across the globe
• A bonus cash payment every year from 2 years of service as a thank you for staying with Atlas Hotels
• Holiday allowance which increases with length of service
• Atlas Friends & Family Discount offering up to a 45% discount for Friends & Family of Atlas employees
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee giving you money off dental / optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service access to free counselling and wellness support with a 24 hour helpline
• Auto enrolment pension scheme through The Peoples Pension
• Employee referral programme paying out 250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks meaning you can work in hospitality but still have a life outside of work
• Free / discounted food when on shift

What does an Assistant Hotel Manager do

The Assistant Hotel Manager is the Hotel Manager go to person contributing to the success of the site both in the absence of and alongside the Hotel Manager. The AHM works closely with the HM as part of the hotel management team supporting the HM by undertaking delegated tasks that focus on employee engagement and delighting guests all whilst being responsible for running a profitable safe and well-maintained hotel.

Your Team

• The AHM is responsible for contributing to the performance development and retention of the hotel team. You’ll need to work closely with the HM to make sure that between you you know what makes your team tick and how to best to lead motivate recognise and engage them utilising all the Atlas tools available to you.
• You’ll ensure the smooth running of the day to day operation making sure the team are in the right place at the right time to provide great service.
• You’ll understand and role model the Atlas values as well as challenge those that aren’t meeting behavioural standards or need coaching to improve.
• You’ll need to spend time with the team to communicate key focus areas and priorities.
• You’ll be passionate about development and will nurture a learning culture in the hotel supervising coaching and guiding the hotel team on a daily basis.
• You’ll support the HM with recruitment when needed and take the lead to ensure that new members of the team receive a thorough Atlas Hero Induction and a positive probation experience.

Your Guests and Your Hotel

• In the absence of the HM the AHM is the primary contact for the hotel and therefore responsible for ensuring that every guest they welcome to their hotel has a great experience would stay again and would recommend the hotel to others.
• You’ll need to be out front with your team role modelling excellent guest interactions on a daily basis supporting with service recovery where needed and making sure every guest leaves happy.
• You’ll be up to date with guest feedback and understand trends working with the HM to create / execute action plans to increase areas of dissatisfaction / low score drivers.
• You’ll support the HM to ensure the hotel passes all evaluations and audits with flying colours.

Driving Growth

• You’ll need to understand the key cost lines / targets for the hotel and work with the HM to effectively drive towards achievement of these.
• You’ll look to maximise Food and Beverage opportunities and take the lead on this in your hotel

Compliance

• You will work with the HM to take a zero tolerance approach to non-compliance ensuring all compliance standards are adhered to including health and safety employee mandatory training GDPR and PCI financial controls and audit procedures and Atlas Hotels policies.

What you will need

• You’ll need to have proven experience of supervising a successful team in a customer facing environment
• You’ll be enthusiastic and positive helping to engage the team behind the goals of the hotel
• Ideally you will have worked in an environment that operated within clear frameworks / Standard Operating Procedures and / or a set of brand standards
• You will need to be organised and systematic effective at prioritising and multi-tasking to ensure the most important things always get done
• You’ll need to be confident taking an autonomous approach when required and make decisions in the absence of the HM
• The world of hotels is never simple! You’ll need to be quick thinking with the ability to problem solve and take action to resolve problems
• You’ll be communicative building effective relationships with employees at all levels across Atlas which you leverage when required
• You’ll be confident to deliver both positive and constructive feedback to members of the team

So why not Click apply now to become our Assistant Hotel Manager and enter into a World of Opportunity!

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business representing the needs of our guests and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition please contact HR at to discuss any access or information requirements or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.

Required Experience: Manager

Key Skills

Culinary Experience,Food Handling,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Military Experience,Front Desk,Guest Services,Hotel Management,Operations Management,Leadership Experience

Employment Type: Full-Time

Experience: years

Vacancy: 1