Assistant General Manager - AELTC Wimbledon

Levy UK; Greater London; On-site; GBP 60,000; Full time

Job summary

A leading hospitality organization in Greater London is seeking an Assistant General Manager. You will lead a dedicated team to deliver five-star service at prestigious events, such as Wimbledon. The ideal candidate has experience in luxury hospitality, strong leadership skills, and a passion for customer service. This role offers a competitive salary of £60,000 plus excellent benefits including healthcare and generous leave provisions.

Benefits

Healthcare and wellbeing support

23 days' annual leave

Pension scheme

Meals on duty

Employee Assistance Programme

Qualifications

• Experience in managing diverse teams within luxury hospitality or private clubs.
• Comfortable engaging with senior stakeholders.
• Flexible availability for a seven-day-a-week operation.

Responsibilities

• Lead a team to deliver exceptional service standards.
• Manage rotas, staffing levels, and operational demands.
• Ensure compliance with Health & Safety standards.

Skills

Customer-focused service

Team management

Strong communication

Problem-solving

Organizational skills

Job description

Assistant General Manager - AELTC Wimbledon | Full-Time / Permanent

£60,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for an Assistant General Manager with a passion for luxury hospitality to join one of the world’s most prestigious sporting institutions at the All England Lawn Tennis Club (AELTC). This is a rare opportunity to deliver five-star hospitality across Members Dining in a truly iconic setting - home to Wimbledon and The Championships.

Reporting to the Operations Manager, you will lead a dedicated premium hospitality team with a mission: to provide an exceptional, seamless guest experience for AELTC Members and event guests all year round.

For 50 weeks of the year, the Club operates as an exclusive private Members’ Club, with a refined food and beverage offering including:

• An all-day brasserie open seven days a week
• Elegant supper service in the formal dining room
• A relaxed Clubroom serving morning pastries, light lunches, and afternoon tea

As Assistant General Manager you will also oversee catering operations at the state-of-the-art indoor tennis courts, ensuring that every detail, from menu presentation to service delivery, reflects the highest standards of hospitality and events excellence.

During The Championships, the eyes of the world turn to Wimbledon. In this exciting General Manager role you’ll play a vital role in upholding the Club’s reputation for unparalleled hospitality during this globally celebrated fortnight.

This is more than a leadership role, it’s your chance to be part of a legacy of British sporting and culinary excellence.

Assistant General Manager - the role:

• Delivering exceptional food and customer service standards across all areas of the Clubhouse, ensuring a premium experience for Members at all times.
• Building strong relationships with Members through excellent communication, professionalism, and attention to detail.
• Leading and inspiring a high-performing team through a hands‑on, proactive approach and foster a positive, service-driven culture.
• Overseeing recruitment, onboarding, training, and ongoing development of staff, ensuring clear communication of individual and team goals.
• Managing rotas and staffing levels to meet operational demands, including Clubhouse service and outdoor events.
• Ensuring accurate financial processes, including daily sales reconciliation, member billing, and cash handling procedures.
• Upholding and monitoring all Health & Safety and Food Safety standards, maintaining full compliance with Compass Group policies and legal requirements.
• Collaborating with the AELTC Club Office and internal committees to support events, match day catering, and achievement of Club KPIs.

What we’re looking for:

• A passion for delivering exceptional, customer‑focused service and a commitment to building strong rapport as a visible, familiar presence to Members.
• Proven experience managing diverse teams within private Members’ clubs or five‑star establishments.
• Flexible availability to support a seven-day-a-week operation.
• Confident and personable - comfortable engaging with senior executives across multiple industries, creating meaningful connections.
• Strong problem‑solving skills with clear examples of overcoming challenges and delivering solutions.
• Impeccably groomed with a polished and professional appearance.
• A calm, dignified demeanour while adapting flexibly to changing work demands.
• Strong organisation skills with the ability to plan, prioritise, and manage daily tasks efficiently.

What you’ll get in return:

• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show‑stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.