Assistant Front Office Manager — Elevate Guest Experience

Eden Hotel Collection; North Bovey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A top boutique hotel group in North Bovey seeks an experienced Assistant Reception Manager to enhance guest experiences. This role involves shaping first and last impressions, providing excellent customer service, and supporting the front office team. Ideal candidates will possess strong people skills, attention to detail, and the ability to thrive in a fast-paced environment. The position offers generous time off, discounts, and wellness plans.

Benefits

31 days of leave increasing to 33

Monthly tips

Discounts at 800+ retailers

Access to wellbeing centre

Health & wellness plans

Cycle-to-work options

Employee recognition platform

Family-friendly policies

Free parking and meals on duty

Qualifications

• Genuine and warm approach with standout people skills.
• Ability to lead and support the front office team.
• Experience in training and coaching team members.
• Strong attention to detail ensuring tasks are done right.
• Good written and spoken English communication.

Responsibilities

• Shape guests' first and last impressions at check-in and check-out.
• Work closely with departments to enhance guest experience.
• Manage incoming calls and allocate rooms effectively.

Skills

People skills

Attention to detail

Communication skills

Ability to work in a fast-paced environment

IT skills

Job description

A top boutique hotel group in North Bovey seeks an experienced Assistant Reception Manager to enhance guest experiences. This role involves shaping first and last impressions, providing excellent customer service, and supporting the front office team. Ideal candidates will possess strong people skills, attention to detail, and the ability to thrive in a fast-paced environment. The position offers generous time off, discounts, and wellness plans.