Assistant Facilities Manager

Ocado Retail Ltd; Hatfield; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading online supermarket is looking for an experienced Assistant Facilities Manager in Hatfield. The role involves ensuring a clean and safe working environment, monitoring performance, and managing relationships with stakeholders. Ideal candidates will have facilities management experience and relevant qualifications. The position offers competitive benefits, including health insurance and hybrid working options.

Benefits

Private medical insurance

Annual bonus scheme

26 days holiday plus 8 bank holidays

Health and wellbeing benefits

Qualifications

• Proven experience in facilities management or a related role.
• Ability to analyse performance data and identify trends.
• Strong understanding of the requirements for managing an office building.

Responsibilities

• Ensure a clean, safe and secure working environment.
• Monitor performance against contractual agreements using KPIS and SLAs.
• Liaise with internal stakeholders and vendors to manage the building.

Skills

Organisational skills

Communication skills

Health & Safety knowledge

Negotiation skills

Project management

Education

IWFM Membership or Qualification

IOSH or NEBOSH Qualification

Job description

Vacancy Name Assistant Facilities Manager

Vacancy No VN1187

Job Type Permanent

Location Hatfield

Job Details

Assistant Facilities Manager

Contract type: Permanent

Location: Hatfield (Onsite - 5 days in the office)

Working hours per week : 40 hours

Level : Manager

Application Closing Date : Monday 19th January 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind our same-day grocery delivery service.

About the team and the role

We're looking for a highly organised and results-driven Assistant Facilities Manager to play a vital role in supporting the management of our Head Office. In this critical role, your primary responsibility will be to ensure a clean, safe and secure working environment for all colleagues, visitors and contractors to site through H&S, KPIS / SLAs, Audits and Liaison with our onsite service providers. You'll work closely with our onsite Facilities Manager, onsite maintenance team, key suppliers and internal stakeholders to manage the building, monitoring performance against our contractual agreements and striving for continuous improvement. This is a high-impact, fast paced role with the opportunity to work closely with our internal stakeholders and suppliers.

What you’ll do

In house services

• Integrated Services Contract : Supporting the management of our inhouse catering, cleaning, maintenance and security services. Liaising directly with our onsite FM and team. Documenting and auditing services to ensure a consistent standard of compliance and record keeping.
• Facilities Services : Daily site audits to ensure H&S compliance. Acting as the primary point of contact for colleague enquiries. Supporting our Front of House and Postal Services onsite, covering where required.
• Performance Monitoring : Continuously monitor performance against our contractual agreements via KPIS / SLAs, onsite meetings and audits. Ensuring we meet our internal SLAs to deliver a first class service to all colleagues, visitors and contractors to the site.
• Relationship Management : Manage relationships with a diverse range of internal stakeholders and third‑party vendors, including key partners landlord, building management company, H&S Consultant, Ocado Group, external Suppliers and our integrated services contract partners.
• Contract Management : Supporting the Facilities Manager to ensure agreements are in place to manage the Head Office. Ensuring that all documentation is fully up to date and we are compliant.
• Events Management : Assisting with onsite events and promotions, including set up, review of RAMS and PLI.
• Project Management : Supporting the Facilities Manager with adhoc projects such as internal office moves.
• Health & Safety : Proactively identify and resolve H&S issues to ensure we provide a clean, safe working environment for all. Ensuring compliance with relevant H&S Legislation. Supporting the management and revision of inhouse policies and procedures in partnership with our H&S Consultant. Active member of our HSE Committee.
• Security : Administrator for our inhouse CCTV and Access Control systems via Verkada. Ensuring compliance with GDPR requirements.
• Budget : Raising POs, tracking spend against budget. Responsible for raising POs and ensuring VFM for services against approved budgets.
• Business Continuity : Actively supporting business continuity (BCP) requirements for site, assisting with setup, regular review and implementation of Facilities BCP Plans.

Who you are

• IWFM Membership or Qualification
• IOSH or NEBOSH Qualification.
• Proven experience in facilities management, contractor management, procurement or a related role.
• Highly organised with the ability to plan, organise and manage events.
• Strong understanding of health & safety and requirements for managing an office building.
• Excellent communication, listening, negotiation, and relationship management skills.
• Results orientated with a proactive approach, utilising own initiative and focused on delivery of successful outcomes.
• Ability to analyse performance data and identify trends.
• Highly organized with strong attention to detail.
• Ability to work well independently and as part of a team. To work collaboratively across the business and with external stakeholders.
• To work flexibly - This role may be subject to some out of hours work or call outs as part of the companies BCP plan.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer :

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter : Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element : your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome