Assistant Customer Support Accountant

Core-Asset Consulting Ltd; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial technology firm based in Edinburgh seeks an Assistant Customer Support Accountant. The role involves customer engagement through phone, email, and chat, providing training, and assisting in product feature testing. Candidates should possess an accounting degree and have prior customer service experience. This is a permanent opportunity offering a competitive salary and benefits package.

Benefits

Highly competitive salary

Wider benefits package

Qualifications

• Demonstrable experience in a customer service setting.
• Thorough knowledge of accounting processes, ideally with practical experience.
• Highly computer-literate and tech-savvy.

Responsibilities

• Serve as the first point of contact for customers through various channels.
• Provide training to customers via outbound calls.
• Assist product teams by testing new features.

Skills

Accounting degree

Customer service experience

Knowledge of accounting processes

Tech-savvy

Understanding of financial software

Education

Degree in Accountancy or related field

Tools

Bookkeeping software

Job description

Job Description:

Do you hold an Accountancy degree with demonstrable experience in a customer service setting? If so, we'd love to hear from you.

Our client, an accounting software company, is currently seeking an Assistant Customer Support Accountant to join the team based in Edinburgh on a permanent basis. This is a fantastic opportunity to establish a career in the fintech industry and build on existing accounting knowledge, becoming an integral part of the team.

Skills/Experience:

• Accounting degree or completed accountancy related studies.
• Thorough and robust knowledge of accounting processes, ideally supported by practical experience.
• Highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business.
• Clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them.
• Awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience.
• Enjoy providing first-rate customer service and have experience of this from a previous role.

Core Responsibilities:

• Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries.
• Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training.
• Proactively contacting users to see if they need help.
• Helping people who are interested in the product but need more information to decide if it's right for them.
• Assisting the product teams by testing new features or upgrades to existing functionality.

Benefits:

• A highly competitive salary
• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16041

To apply for this vacancy, applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

At Core-Asset, we're committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.

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Core-Asset Consulting is committed to protecting the privacy of our candidates, clients, and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement.

Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal, and the wider financial services sector in Scotland.

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