Assistant Conference & Events Ops Leader - Guest Experience

Hilton Worldwide, Inc.; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading hospitality company in Greater London is seeking an Assistant Conference & Banqueting Operations Manager to oversee all aspects of Conference and Events operations. The ideal candidate will ensure an exceptional guest experience while providing leadership to their team. Strong knowledge of the hotel sector and proven leadership skills are essential. This role offers a competitive salary package including various benefits such as a career growth program and generous holiday allowance.

Benefits

Uniform provided and laundered

Free and healthy meals when on duty

Career development programs

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Qualifications

• Record of success in Conference and Beverage, specifically the ability to lead and coach.

Responsibilities

• Manage all Conference and Events operations alongside the C&E Operation manager.
• Maintain exceptional levels of customer service.
• Ensure compliance of brand standards.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Aware of trends and propose ideas to build the range and quality of Events.
• Provide effective leadership to the Conference and Events team.

Skills

Strong knowledge of hotel/leisure/service sector

Exceptional communication skills

Exceptional leadership skills

Education

Degree or diploma in Hotel Management or equivalent

Job description

A leading hospitality company in Greater London is seeking an Assistant Conference & Banqueting Operations Manager to oversee all aspects of Conference and Events operations. The ideal candidate will ensure an exceptional guest experience while providing leadership to their team. Strong knowledge of the hotel sector and proven leadership skills are essential. This role offers a competitive salary package including various benefits such as a career growth program and generous holiday allowance.