Assistant Community Manager

The Community Builders; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to strengthening neighborhoods across the nation! As an Assistant Community Manager, you'll play a vital role in leasing, compliance, and enhancing the living experience for residents. This position emphasizes operations administration, resident retention, and customer service, ensuring that all regulatory requirements are met. With a supportive team environment, you'll have the opportunity to contribute to community development while enjoying a comprehensive benefits package. If you're passionate about creating vibrant communities and have a background in property management or hospitality, this role is perfect for you!

Benefits

Medical, dental, and vision insurance

12 Paid Holidays

Employer contributions to Health Savings Accounts

Company paid Life & Disability Insurance

403(b) retirement plan with company match

Tax-advantage accounts: commuter/parking

Confidential, 24/7 Employee Assistance Program

Qualifications

• Strong background in leasing and compliance management.
• Experience in property management or hospitality required.

Responsibilities

• Assist with daily operations and maintain communication with staff.
• Monitor leasing performance to achieve high occupancy rates.

Skills

Leasing

Customer Service

Compliance

Operations Administration

Resident Retention

Education

College Degree

3+ years in Property Management

2+ years in Hospitality or Retail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Yardi

Job description

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income and customer service. This job involves heavy emphasis on operations administration and meeting compliance objectives, resident retention and providing a quality living experience for the residents. Certification in COS and LIHTC strongly preferred.

Essential Functions:

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and updates competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, including: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
• Handles resident issues and concerns, partnering with Community Manager as needed.
• Inspects market ready units for acceptance to lease and for resident move in.
• Assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties as required.

Education & Experience:

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.

Benefits:

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.