Assistant Business Manager

Charlotte Tilbury; Highgate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty company is seeking an Assistant Business Manager to be a brand ambassador. You will drive financial results, support the team in achieving sales targets, and foster an exceptional customer experience. The ideal candidate has retail management experience and a genuine passion for beauty. The role offers structured career development and exciting benefits like exclusive product launches and a rewards platform.

Benefits

Structured induction programme

Access to Tilbury Treats rewards platform

Life assurance

Birthday off work

Team sales incentives

Qualifications

• Retail management experience.
• A genuine passion for the beauty industry.
• Commercial acumen.
• People management experience.
• Strategic planning experience.

Responsibilities

• Drive financial results in store to meet and exceed targets.
• Support the Business Manager in determining individual and team sales targets.
• Demonstrate entrepreneurial spirit as a specialist among the retail artistry brands.
• Promote exceptional customer service and create memorable experiences.
• Coach and give feedback to the team to meet standards.
• Extend exceptional customer service beyond the in-store experience.
• Implement individual and team development plans with regular reviews.
• Create a positive team culture through collaboration.
• Propose plans and initiatives for commercial success.
• Maintain visual merchandising and hygiene standards.

Job description

Overview

The Assistant Business Manager is a true brand ambassador, reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving team performance through motivation. You place customer experience at the forefront of your leadership style, continually seeking ways to engage and satisfy the customer. You collaboratively work alongside your Business Manager to support seamless day-to-day operations on counter.

Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm and commitment to the Company's performance.
• Lead by example to promote exceptional customer service and create a memorable customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; drive the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store through team meetings and a collaborative management style; recognize and celebrate performance where necessary.
• Propose plans, events and other initiatives to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel their best.

Qualifications

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

• We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
• Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else — not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!