Assessment Delivery Coordinator

British Airways PLC; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading airline in the UK seeks an Assessment Delivery Coordinator to enhance the hiring experience. This role involves leading operational delivery for assessments, guiding staff to ensure brand standards, and addressing logistics challenges. Candidates should exhibit strong communication skills, attention to detail, and the ability to inspire and collaborate effectively. The position offers growth opportunities and attractive staff benefits, including discounted airline tickets and unique travel perks.

Benefits

Unlimited standby tickets on British Airways flights

Up to 30 discounted airfares per year

Opportunities for career advancement

Qualifications

• Proven experience in managing or coordinating in an operational environment.
• Experience in a recruitment or assessment delivery environment is desirable.
• Strong numeric skills with good systems proficiency.

Responsibilities

• Lead planning and operational delivery of assessment activities.
• Guide and oversee Front of House Executives.
• Own logistics and scheduling for interviews and assessment centers.
• Act as key point of escalation for candidate journey issues.
• Champion continuous improvement using feedback and insights.

Skills

Strong communication skills

Attention to detail

Flexibility and agility

Collaboration skills

Solutions-focused approach

Job description

A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Assessment Delivery Coordinator

You’ll be joining the Recruitment Centre within the Recruitment Department, playing a key role in delivering exceptional candidate and hiring manager experiences throughout the assessment journey. This role is central to both the planning and the on the day delivery of our assessment centres and interviews - ensuring they run seamlessly, professionally and in line with British Airways’ brand standards. You’ll lead on the advance organisation, logistics and coordination that enable each assessment event to operate smoothly, while also acting as the on the day operational lead. Through your work, you will help shape the first impressions future colleagues have of British Airways, and ensure our hiring managers feel fully supported throughout.

What you’ll do:

• Lead the planning and operational delivery of assessment activities across allocated recruitment campaigns, ensuring effectiveness, compliance and a premium experience.
• Oversee and guide Front of House Executives, providing day to day direction to ensure the Recruitment Centre runs professionally and reflects BA brand standards.
• Own the end to end logistics and scheduling for interviews, assessment centres and onboarding events - ensuring assessors, hiring managers and candidates are fully supported.
• Act as the key point of escalation for all candidate journey issues, logistics challenges or service concerns, driving quick and proactive resolution.
• Champion continuous improvement using feedback, candidate data and insights to enhance efficiency and experience.
• Work closely with third party suppliers, business areas and Recruitment teams to ensure all assessment elements are well-coordinated, cost effective and compliant.
• Ensure all checks meet the highest regulatory, airport authority and BA compliance standards.
• Safeguard secure and compliant handling of candidate and visitor information, aligning to GDPR, ICFR controls and internal policies.
• Support wider initiatives across the Recruitment and People Directorate, contributing to collaborative service delivery.
• Provide ad hoc support and cover across the team in a fast moving operational environment.

What you’ll bring to British Airways:

• A strong role model mindset, demonstrating BA brand behaviours and a can do attitude.
• Flexibility, agility and composure when plans change at pace.
• A proactive, positive and solutions focused approach to issues.
• High attention to detail, structure and organisation.
• Strong communication skills - both written and verbal.
• The ability to inspire others and contribute to a standout experience for every candidate and hiring manager.
• Excellent collaboration skills and the ability to work effectively with suppliers and internal teams.
• Confidence handling operational challenges and balancing varied priorities.

Your experience:

• Experience of effective management or coordination in an operational environment (essential).
• Experience working in a recruitment or assessment delivery environment (desirable).
• Experience supporting or leading service delivery to a high standard, ideally within a candidate or customer focused operation.
• Good systems proficiency and strong numeric skills.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.