Area Manager

Sureserve; Dartford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-known energy services provider based in Dartford is seeking an experienced Area Manager to oversee customer service and compliance within the social housing sector. The ideal candidate will have strong organisational skills and experience in a similar role. This position offers great opportunities for career progression and support in maintaining a high standard of customer satisfaction.

Benefits

Salary exchange pension

Employee assistance programme

28 days annual leave

Enhanced family leave

Qualifications

• Previous Area Manager experience preferably from a social housing/construction background.
• Able to provide a high level of courteous, professional customer service.
• Highly proficient in MS Office, in particular Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.

Responsibilities

• Responsible for customer services including complaint resolution.
• Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.
• Attend all contract meetings and report back to the Head of Region.
• Monitor parts usage and credit returns to procurement department.
• Ensure compliance is met on all contracts.

Skills

Customer service skills

Proficient in MS Office (Outlook, Excel)

Communication skills

Organisational skills

Education

Previous Area Manager experience

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Duties

• Responsible for customer services including complaint resolution
• Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.
• Attend all contract meetings and report back to the Head of Region
• Monitor parts usage and credit returns to procurement department
• To ensure compliance is met on all contracts
• Responsible for all financial invoicing on time and chargeable works management
• Ensure letter procedure is adhered to and take full responsibility for no access procedure
• Achieving and maintaining 100% compliance on servicing programmes
• Manage key functions and roles within the Region
• Be the main link with our clients in terms of contract management
• Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
• Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
• Assist in the preparation of bidding and contracting for new work
• Heavily involved in recruiting and monitoring probationary periods
• All associated ad-hoc administrative duties

The successful candidate will have

• Previous Area Manager experience preferably from a social housing/construction background
• Able to provide a high level of courteous, professional customer service
• Highly proficient in MS Office, in particular Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

What We Can Offer You

• Salary exchange pension
• Employee assistance programme
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Enhanced family leave (dependent on length of service)

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.