Area Housing Manager NCCHS

NOTTINGHAM CITY COUNCIL; Nottingham; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

A local government authority is seeking an Area Housing Manager to lead a dedicated team. The role focuses on delivering effective tenancy and estate management services while engaging with the community to enhance living standards. Ideal candidates will possess a solid housing management background and demonstrate strong leadership. The role offers a competitive salary and hybrid working arrangements.

Benefits

26 days annual leave

Generous pension scheme

Health and wellbeing benefits

Discounted local memberships

Qualifications

• Previous experience in a fast-moving, pressurised environment.
• Thorough knowledge of legal framework relating to housing services.
• Ability to produce and present comprehensive reports clearly.

Responsibilities

• Lead a dedicated team to deliver high-quality housing services.
• Manage tenancy and estate management services across a geographical area.
• Engage with communities to improve housing outcomes.

Skills

Customer-focused

Problem-solving

Interpersonal skills

Education

Experience in housing management or customer-facing environment

Knowledge of legal and statutory framework

Job description

Job Description

Role: Area Housing Manager

Contract Type: Permanent

Working Hours: 37 hours per week, Monday - Friday, 8:30 am - 4:50 pm

Worker Type: Hybrid - a mixture of office and home working is to be expected

Salary: Grade I - £46,142 - £49,282 per annum

Location: Bulwell Riverside, NG6

We've got an exciting opportunity available for a talented individual to join our Tenancy and Estates team as an Area Housing Manager - perhaps this is the opportunity you've been looking for? Read on to find out more...

About the Role

As an Area Housing Manager within Nottingham City Council Housing Services, you will be responsible for leading a dedicated team to deliver high-quality tenancy and estate management services across a defined geographical area. This is a key leadership role focused on improving housing outcomes, neighbourhood standards, and the overall quality of life for tenants and leaseholders.

You will manage and motivate your team to provide a customer-focused, responsive service that addresses issues such as anti-social behaviour, tenancy breaches, estate maintenance, and safeguarding concerns.

Working closely with elected members, partner agencies and local communities, you will help shape and deliver housing services that reflect the diverse needs of Nottingham's residents. You will also take an active role in community engagement, promoting tenant involvement, inclusion, and empowerment.

The role requires strong leadership, sound judgement, and the ability to manage complex issues while meeting financial and operational targets. You'll also contribute to service development, respond to emergencies and support the City Housing Manager in achieving strategic priorities. This is an opportunity to make a tangible impact in communities across the city.

About You

The ideal candidate will have:

1. Previous experience gained in a fast-moving, pressurised, housing management or customer-facing environment dealing with complex issues and competing priorities.
2. Thorough knowledge and understanding of the legal and statutory framework relating to employment, local government, housing services and technical services, including data protection, FOI and Health & Safety.
3. Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
4. Highly customer-focused and able to demonstrate problem-solving skills.
5. Ability to prioritise the work of the service area and manage and direct the process of change.
6. Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.

Full duties of the job description can be found here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Closing Date: 2 October

Interview date: 20 October

If you have any queries about the role or the recruitment process, please contact us via email: [e-mail]

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.