AR Collections Specialist — Real Estate & Client Partnerships

Jll; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global real estate firm in Norwich is looking for a Collections Manager. This role includes managing relationships with occupiers, tracking payments, generating reports, and collaborating with teams to minimize cash discrepancies. Ideal candidates should possess strong communication skills, a GCSE level education, and advanced Excel skills. Previous experience in collections or accounts receivable is a plus. This position offers an opportunity to contribute to process improvements and enhance client satisfaction.

Qualifications

• GCSE level education including Mathematics and English or equivalent.
• Basic accounting knowledge and understanding of financial principles.
• Strong Excel proficiency, especially with pivot tables and VLOOKUP functions.
• Excellent communication and interpersonal skills.
• Ability to work independently under pressure while meeting deadlines.
• Strong organizational skills with attention to detail, experience with property service charges.
• Previous collections or accounts receivable experience.
• Understanding of commercial property management.

Responsibilities

• Proactively collect outstanding charges from occupiers using professional techniques.
• Own occupier relationships from a collections perspective.
• Track payment activities and prioritize collections from challenging accounts.
• Generate accurate arrears reports and deliver insightful commentary.
• Collaborate to achieve KPI targets and minimize unallocated cash.
• Support change initiatives and performance enhancement projects.

Skills

Communication skills

Excel proficiency

Organizational skills

Attention to detail

Education

GCSE level education (Mathematics and English)

Job description

A leading global real estate firm in Norwich is looking for a Collections Manager. This role includes managing relationships with occupiers, tracking payments, generating reports, and collaborating with teams to minimize cash discrepancies. Ideal candidates should possess strong communication skills, a GCSE level education, and advanced Excel skills. Previous experience in collections or accounts receivable is a plus. This position offers an opportunity to contribute to process improvements and enhance client satisfaction.