Apprentice Integrated Administrator

Somerset NHS Foundation Trust; Burnham-on-Sea; On-site; GBP 18,000 - 22,000; Full time

Job summary

A regional healthcare organization in Burnham-on-Sea is seeking an Apprentice Business Administrator to support their integrated neighbourhood services. This role includes providing administrative support, learning through structured training, and opportunities for career progression. Candidates should possess strong communication skills and a commitment to delivering quality support to the community. A salary and recognized qualification will be offered throughout the apprenticeship.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development focus

Blue Light Card for discounts

Qualifications

• Be a great team player with excellent communication skills.
• Organised, proactive, and eager to learn.
• Committed to delivering high-quality support.

Responsibilities

• Provide general administrative support for integrated neighbourhood services.
• Work collaboratively in a fast-paced environment.
• Adhere to confidentiality and health policies.

Skills

Excellent communication skills

Organised

Proactive

Team player

Compassionate

Able to prioritize workload

Education

GCSEs in the A*-C (4-9) range

Level 1 Maths and English

RSA Stage II/III word processing/typing

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

RiO

Job description

Apprentice Business Administrator -- Sedgemoor Neighbourhood Integrated Administration Team

Are you organised, people-focused, and ready to start a rewarding career in Business Administration?

Join our friendly and supportive team within the Sedgemoor Neighbourhood Integrated Administration service. This is an exciting opportunity to gain hands‑on experience while completing a recognised qualification, with the possibility of progression at the end of your apprenticeship.

What you’ll do –

Provide administrative support to ensure smooth running of our integrated neighbourhood services.

Work collaboratively with colleagues and service users in a fast‑paced environment.

Learn and develop new skills through structured training and on‑the‑job experience.

What we’re looking for –

A great team player with excellent communication skills.

Organised, proactive, and eager to learn.

Committed to delivering high‑quality support to our community.

Training & Development –

Your apprenticeship training will be delivered by UCS College Group – Bridgwater/Taunton/Strode College, giving you the knowledge and skills to succeed in business administration – https://www.btc.ac.uk/courses/adult-learning/administration-office-skills/business-administrator-apprenticeship-level-3/

Supportive team environment.

Opportunities for career progression.

Contribute to a service that makes a real difference in Somerset.

Interested?

Apply now and start your journey towards a rewarding career in Business Administration!

Main duties of the job

You will – be working across our 3 Hubs situated in Bridgwater Community Hospital, The Mulberry Centre and The War Memorial Hospital in Burnham on Sea covering 7.5 hours per day, rostered between 8:00 AM and 10:00 PM, including some weekends/out‑of‑hours.

Your role – will be to provide general administrative support to Sedgemoor Neighbourhood Integrated service and to work as part of the Integrated Administration Team providing comprehensive administration/reception services.

This will – include responsibility for filing, answering the phone, responding to emails, maintaining systems and databases, creating and maintaining documents, arranging appointments, dealing with enquiries from managers, staff and service users.

You will – be required to work flexibly and are expected to maintain the Trusts values and lead by example, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the team as a whole, manage and receive telephone calls and messages, always ensuring effective communication and courtesy at all times.

Supporting – the integrated hub performing administration duties, inc ICE, RiO and liaising with patients and their families/carers to support inward/outward referrals.

Adhering – to Somerset NHS Foundation Trust policies and procedures particularly in relation to confidentiality, health and safety and financial instructions.

About us

Through our training programmes, individuals can earn a salary, develop their skills, and achieve a nationally recognised qualification, all whilst contributing towards delivering excellent patient care.

At Somerset NHS Foundation Trust, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life.

We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long‑term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS‑specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away – and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future alongside the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

The training will be delivered by Bridgwater and Taunton College and the course information is as follows: https://www.btc.ac.uk/courses/apprenticeships/administration-office-skills/business-administrator-apprenticeship-level-3/

Enrolment and eligibility criteria must be met and you must have unrestricted right to work in the UK to be eligible to enrol on the apprenticeship – this vacancy is unable to support applicants who require sponsorship.

To comply with Apprenticeship Eligibility rules Non‑UK nationals who have been ordinarily resident in the UK and Islands for at least the previous 3 years on the first day of learning and:

Eligibility Criteria

To comply with Apprenticeship Funding Rules, applicants must:

Have been ordinarily resident in the UK and Islands for at least the previous 3 years before the start date.

Hold permission to live in the UK (not for education purposes only).

Have pre‑settled or settled status under EUSS (if applicable).

Ensure visa duration covers the full apprenticeship (minimum 2 years).

For full details, see Apprenticeship Funding Rules 2024–2025 (Annex A: Residency eligibility criteria).

If you’d like to speak to someone about any aspect of studying at BTC but you are not sure who to ask, call the Information & Advice team on 01278 441234 or [e-mail] and they’ll put you in touch with the right person.

Person Specification

Qualifications

• GCSEs in the A*–C (4–9) range or equivalent (negotiable depending on experience)
• Minimum of Level 1 Maths and English
• Audio typing skills, experience of databases and computer literacy
• RSA Stage II/III word processing/typing or equivalent/NVQ 2/3 business and administration or working towards within agreed timescale

Experience

• Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint
• Experience of using electronic systems e.g. RiO, Integra, E‑roster
• Experience of setting up and maintaining office systems
• Appropriate and significant amount of administrative experience

Additional Criteria

• Excellent verbal and written communication skills
• Compassionate – exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
• Ability to prioritise own workload and keep to deadlines
• Ability to recognise and manage challenging situations in a calm and professional manner
• Able to take instruction and direction and work effectively as part of a team
• Willingness to use technology to improve standards of care and support to our patientsConscientious and reliable with a willingness to be flexible in order to meet the needs of the service
• Access to transport to travel in connection with the post to attend meetings or training events across the country

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.