Apprentice Customer Service Support (Physio)

The Great Western Hospitals NHS FT; Swindon; On-site; GBP 14,000 - 18,000; Full time

Job summary

A leading healthcare provider in Swindon is seeking a motivated individual for the Apprentice Administrator position. This role offers a unique opportunity to gain hands-on experience in a supportive NHS environment while pursuing a Customer Service Level 2 qualification. Responsibilities include performing administrative tasks and maintaining filing systems. Ideal candidates are organised and proactive, eager to learn and contribute to the team.

Qualifications

• Must be organised and detail-oriented.
• Professional approach is essential for handling sensitive information.
• Willingness to learn and contribute to the team.

Responsibilities

• Carry out essential admin and clerical tasks accurately.
• Handle sensitive information confidentially.
• Maintain digital and physical filing systems as per policies.

Skills

Organised

Detail-oriented

Proactive

Professional approach

Willingness to learn

Job description

Overview

Kickstart Your Career with the NHS! Become an Apprentice Administrator at Great Western Hospitals. The Physiotherapy Administration Team at Great Western Hospitals is looking for a motivated, enthusiastic individual to join our Apprenticeship Programme as an Apprentice Administrator.

Responsibilities

• Carry out essential admin and clerical tasks with efficiency and accuracy
• Handle sensitive information with the utmost confidentiality
• Perform data input, extraction, photocopying, faxing, filing, and typing duties
• Maintain digital and physical filing systems in line with organisational policies

What you will learn and development

You will gain hands-on experience in a dynamic, public-facing NHS role with support from experienced managers, training providers, and a dedicated apprenticeship team. The programme provides a structured learning pathway leading to a Customer Service Level 2 qualification, with time set aside for off-the-job study and personal development.

Why join our team

This is more than just a desk job—it’s your chance to gain hands-on experience, contribute to a dynamic team, and develop valuable skills in a supportive workplace. Our STAR values—Service, Teamwork, Ambition and Respect—guide everything we do as we work to deliver great joined-up services to our local community, empowering individuals to lead independent and healthier lives.

Requirements / Qualities

• Organised, detail-oriented and proactive with a professional approach
• Willingness to learn and contribute to the Administration Team

Additional information

Our apprenticeship offers a structured pathway to a Customer Service Level 2 qualification, with time allocated for off-the-job study and personal development. The role supports learning and career progression within the NHS.