Apprentice Customer Service Specialist Level 3 - Nissan - Widnes (Apprenticeship)

Robert Bosch GmbH; Widnes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in the United Kingdom is offering an apprenticeship for a Customer Service Specialist. This role involves supporting both service and sales teams, maintaining high-quality customer service standards, and adhering to specific training programs. Successful candidates will complete a Level 3 qualification and may secure a permanent position upon completion. An interest in customer service and automotive is beneficial.

Benefits

Permanent role upon completion of apprenticeship

Employee car scheme

Various staff benefits

Qualifications

• GCSE grades 9-4/A-C or equivalent in Maths and English is required.
• Interest in customer service and the automotive industry beneficial.

Responsibilities

• Implement dealership standards for high service quality.
• Complete service and sales duties to customer satisfaction.
• Maintain a clean and safe workplace.
• Develop skills in sales and customer interaction.
• Participate in training sessions as specified.

Skills

Listening

Communication

Basic Writing

Education

GCSE grades 9-4/A-C or Functional Skills Level 2 in Maths and English

Job description

Overview

Provide top-tier service to customers by rotating between service and sales teams. Assist in vehicle sales and uphold exemplary front-of-house customer service. Contribute to the dealership's achievement of its NPS target.

Responsibilities

• Implementing dealership standards and procedures to ensure consistently high service quality.
• Completing all service and sales duties efficiently and to customer satisfaction.
• Maintaining a clean and safe workplace, reporting any safety concerns promptly.
• Continuously developing skills in sales, service, and customer interaction.
• Participating in training courses as directed by management.
• Engaging fully in activities designed to complement apprenticeship training.
• Undertaking any additional tasks as requested by management.
• Adhering to the company's GDPR Policy when handling data.
• Attending all mandatory training sessions as specified by the company.
• Toward the end of the apprenticeship, presenting a high-level project aimed at improving and addressing business needs.

Training

This apprenticeship is administered by Robert Bosch Ltd. Upon successful completion, you will attain a Level 3 qualification as a Customer Service Specialist. The program spans a duration of 15-18 months. Training will be conducted remotely through webinars and supplemented by occasional in-person visits to your workplace.

Qualifications

GCSE grades 9-4/A-C or Functional Skills Level 2 in Maths and English, or equivalent. If you do not have the required grades your application will not be considered.

Listening, Communication, Basic Writing. No other specific skills are required, however an interest in customer service and the automotive industry would be beneficial.

Benefits / Additional

• Permanent role upon successful and satisfactory completion of the apprenticeship.
• Employee car scheme upon qualification and many other staff benefits.
• Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor.
• Qualification / Standard: ST0071 Customer service specialist.
• Duration: 18 months.