Apprentice Customer Advisor. Job in Lymm Education & Training Jobs

EE; Broomedge; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company located in Broomedge is offering a full-time apprenticeship in Customer Service. You'll be helping customers with various issues over the phone while working towards a Level 2 NVQ in Customer Service. Ideal for individuals with a great attitude and a willingness to learn. Join us and kick start your career with comprehensive training and support.

Benefits

Great starting salary of £21,620 plus incentives

Discounts on EE & BT products

Support in career development

Travel loan for commuting

Volunteering days

Optional private healthcare and dental

Free tea and coffee

Qualifications

• No prior experience required, but a great attitude is essential.
• Friendly voice and willingness to learn are required.

Responsibilities

• Interact positively with customers over the phone.
• Assist with billing questions and tech support.
• Complete the NVQ Level 2 in Customer Service.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Willingness to learn

Education

15-month NVQ Level 2 in Customer Service

Job description

Full time : Full Time Apprenticeship

Hourly rate: £11.09

Start Date : 23/02/26

Wondering What's In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year.

• Huge?discounts of EE & BT products including your Mobile and Broadband - saving you?hundreds?of?pounds?every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.

• Season Ticket?Travel Loan - giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts.
• Volunteering days, so you can?give back?to your local community.

• Optional Private Healthcare and Dental, to protect you and your family.
• The smaller bits like; free tea and coffee, and even a concierge.

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.