Apprentice - Air Logistics Customer Care ZS-APP

Kuehne + Nagel AS; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global logistics company is offering a 24-month apprenticeship in customer care based in Newcastle upon Tyne. The program combines practical training with study towards the International Freight Forwarding Level 3 qualification. Candidates should possess five GCSEs including Maths and English, and a passion for customer service. The apprenticeship offers a starting salary of £15,500 with opportunities for growth and attractive benefits.

Benefits

Competitive salary

Bonus after apprenticeship

Apprentice NUS discount card

Qualifications

• Applicants must have five GCSEs including Maths and English.
• Strong work ethic and desire to provide excellent customer service.
• Ability to communicate effectively and multitask.

Responsibilities

• Advise and consult customers to ensure satisfaction.
• Monitor customer shipments and provide updates.
• Collaborate with sales and account management teams.

Skills

Customer service

Communication

Planning and organization

Multitasking

Microsoft Outlook

Microsoft Excel

Education

Five GCSEs at grades 3 – 9 / A*-D including Maths & English

Job description

It''s more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the International Freight Forwarding Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

The Customer Care teams are responsible for ensuring that our customers’ experience is a positive one each and every time they engage with Kuehne + Nagel to arrange their shipments.

You’ll be learning how to…

• Pro-actively advise and consult Customers to ensure satisfaction.
• Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
• Knowledge exchange with the sales and account management teams.
• Liaise with the operational care centres (OCCs) to ensure they have all the necessary information to be able to execute shipments on our customers behalf.
• Escalate issues which cannot be resolved to the Line manager
• Ensure compliance with company, industry and legal standards is adhered to across the function

What we would like you to bring

The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 – 9 / A*-D including Maths & English). Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills is important, and you will need the ability to multitask and be a self-starter. Previous use of Microsoft Outlook and Excel is beneficial. Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies

• Apprenticeship Contract: Fixed Term 2 years
• Working hours: Monday – Friday – Days - 37.5hrs per week
• Place of work: On Site - Airport Freightway Freight Village, Woolsington, Newcastle upon Tyne (NE13 8BH) - please check location to ensure is commutable

Recruitment Process:

• Step 1: Applications will be reviewed on a rolling basis.
• Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
• Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.
• Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

What''s in it for you

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that’s not all! You will also receive attractive benefits and an Apprentice NUS discount card.

We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.

Don’t miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.