Graduate IT Support Engineer

Midsummer Energy; Milton; On-site; GBP 30,000; Full time

Job summary

A renewable energy company in Milton is seeking a Graduate IT Support Engineer to provide first-line helpdesk support and assist with system administration tasks. This role offers a starting salary of approximately £30k with negotiations possible and includes a profit share scheme. The successful candidate will develop broad IT skills while contributing to software development and quality assurance on innovative renewable energy design platforms. Strong communication skills and a STEM degree are essential, with opportunities for career growth in IT.

Benefits

Profit share scheme

Free bag of organic veg weekly

Qualifications

• Must have excellent communication skills.
• Coding experience in at least one language is required.
• 2:1 or better in a STEM subject or equivalent is necessary.

Responsibilities

• Provide first-line helpdesk support via email, phone or in person.
• Log, prioritize, and resolve technical issues.
• Maintain clear communication with users regarding ticket progress.
• Set up hardware for new users and maintain asset management.

Skills

Excellent communication skills

Coding experience in at least one language

Ability to prioritize effectively

Time management

Detail-oriented

Education

2:1 or better in a STEM subject or related field

Tools

Linux

SQL

Git

Ansible

Grafana

Job description

Overview

You will work closely with our IT manager, wider IT team, and software developers to provide first-line helpdesk support, assist with system administration tasks, and contribute to basic software development and QA work on our industry-leading solar and heat pump design platforms, Easy PV and Heatpunk. This role is ideal for a communicative, motivated and enthusiastic graduate who wants to build a broad base of IT skills across helpdesk support, system administration and basic software development. You will gain exposure to a wide range of technologies while helping to ensure that hardware and software run smoothly for colleagues across the business.

Responsibilities

• Serving as the first point of contact for internal IT support requests via email, phone or in person.
• Logging, prioritising and resolving technical issues relating to hardware, software and networking.
• Maintaining clear communication with users regarding the progress and resolution of tickets.
• Escalating non-trivial issues to internal support, system administrators or software developers as appropriate.
• Setting up laptops and phones for new users, utilising and improving existing scripts and systems.
• Using our internal asset manager to keep track of device deployment.
• Using monitoring tools such as Grafana to track server status and performance.
• Writing, refining, debugging and using Ansible scripts for infrastructure-as-code deployment.
• Assisting the IT manager in carrying out audits, passing cybersecurity audits and refining network infrastructure.
• Performing troubleshooting and maintenance on internal servers.
• Liaising with the product manager to assist in basic software changes to Easy PV and Heatpunk.
• Carrying out QA of sites and features.

Requirements / Qualifications

• You are a charismatic individual who likes helping people and making things run smoothly.
• You enjoy balancing a variety of responsibilities and wearing different hats as the situation demands.
• You have excellent communication skills and are comfortable interacting with colleagues at all levels.
• You pick up new technical skills quickly and have some coding experience in at least one language.
• You can prioritise effectively, manage your time well, and have good common sense and an eye for detail.
• You have a 2:1 or better in a STEM subject or related field, or equivalent experience.
• Any experience with Linux, SQL, containers, cloud infrastructure, Git, scripting, cybersecurity, or self-hosting is a bonus but not essential.

Company and Role Logistics

The role is based in our offices in Milton, Cambridge. Due to the nature of the job, you will be expected to be in the office five days a week. Working hours are 09:00-17:30 Monday to Thursday and 09:00-17:00 on Friday.

About Midsummer

Midsummer is a fast-growing company selling a range of renewable energy products to trade customers from our offices and warehouses in Cambridge, Glasgow and Dublin. We sell solar PV systems, battery storage, electric vehicle chargers, heat pumps and a variety of associated products. We were recognised as the UK's best renewables distributor in 2020 and 2022, and Easy PV came out top in a LinkedIn poll for the most popular PV design software in the UK. As an organisation, we have a strong environmental ethos and a passion for promoting the uptake of renewable energy, and our team share a belief in an open and honest approach to business.

As a Graduate IT Support Engineer you will be assisting people across the entire company to work effectively, as well as being a direct assistant to the IT manager. This will be a challenging but fulfilling role and an excellent springboard into areas such as system administration, cybersecurity, network engineering, infrastructure, devops/techops or software development.

The position is based in our offices neighbouring Milton Country Park on the outskirts of Cambridge. Due to the nature of the job, it is expected that you be in the office 5 days a week. Working hours are 09:00-17:30 Monday to Thursday and 09:00-17:00 on Friday.

Starting salary will be around £30k, with some room for negotiation if much of the desirable skillset is already met, plus eligibility for the company profit share scheme and a free bag of organic veg each week. In addition to base salary we have a policy of sharing a proportion of the profits of the company amongst long-term employees.