Applications Support Analyst

Churchill Living Ltd; Moortown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retirement living company is seeking an Applications Support Analyst in Ringwood. This role entails resolving service desk tickets, maintaining documentation, and supporting system operations for hosted applications. Ideal candidates will have experience with Qube and Civica CX and demonstrate strong problem-solving skills. The position offers competitive salary and benefits, including 24 days of annual leave and ongoing personal development opportunities.

Benefits

Competitive salary

24 days annual leave

Day off on birthday

Employee Assistance Programme

Colleague well-being initiatives

John Lewis vouchers - £200 for expectant parents

Qualifications

• Previous experience in applications support required.
• Confident in a collaborative team environment.
• Attention to detail in documentation is essential.

Responsibilities

• Resolve service desk tickets for assigned applications.
• Maintain technical documents and procedures.
• Support business operations with system reports.

Skills

Problem solving

Analytical skills

Systems administration

Tools

Qube

Civica CX

SaaS applications

Job description

Job Title: Applications Support Analyst

Location: Ringwood, Hampshire, BH24 3SG

Rewards & Benefits: Competitive salary, excellent Colleague benefits, ongoing investment into your personal development.

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing 700 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one- and two-bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; including being recognised by The Sunday Times as the 03rd Best Company to Work For in the UK and we were the first ever retirement living specialist ever to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

About the role

Our new Applications Support Analyst will provide an inhouse system administrator role. Primarily for Churchill Estates Management’s hosted applications which include; MRI’s Qube and Civica’s CX.

Reporting to the Applications Support Supervisor and working alongside our wider IT team, your day-to-day responsibilities will include :

• Resolving service desk tickets relating to a range of assigned applications, documenting resolutions and actions undertaken.
• Maintaining and updating technical documents and procedures.
• Supporting the business with system reports and wider day to day system operations.
• Preparing maintenance and upgrade schedule proposals for your manager’s review.
• Taking a lead with system upgrades tasks including the management of UAT.
• Working with our in-house training academy to support the onboarding of new application users.
• Providing support and advice to all application users to ensure we are making the most the of our technology efficiencies.

Based in our modern Head Office in Ringwood.

Hours – 9.00 – 5.30 Monday to Thursday and 9.00 – 5.00 on Friday.

About you

This is a great opportunity for a methodical, proactive, and analytical applications specialist who has previous experience supporting and advising a business on how to maximise their system capabilities.

You’ll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your own responsibilities.

Knowledge of Qube, Civica CX, COINS or PeopleHR would be a distinct advantage, however; ensuring you can demonstrate experience of working with Saas and third‑party applications within a commercial orientated business we would encourage you to apply.

We are also looking for someone with excellent problem solving and investigation skills, who completely appreciates the importance of creating detailed documentation.

Our new Applications Support Analyst will be joining a great team, at a really exciting time as we continue to invest in our technology and infrastructure across the Churchill Group.

How you’ll be rewarded

• Competitive salary
• Annual holiday entitlement of 24 days + Bank Holidays
• Day off on your birthday
• Excellent Colleague benefits including :
• John Lewis vouchers - £200 to all expectant parents
• Ongoing investment into your personal development
• Colleague well‑being initiatives and ambassadors
• Peer recognition programme
• Colleague referral bonus
• Access to Employee Assistance programme
• Eyecare reimbursement
• Land introduction bonus
• Charity events linked to Churchill Foundation

Join the Churchill familyand be part of an ambitious and successful business who value and appreciate their people. Apply today!

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