Applications Analyst | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Little Hulton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading NHS Trust in the United Kingdom is seeking a skilled individual to join their Digital Team, focusing on clinical digital applications and projects. The role involves supporting the server management for Document Management systems, assisting with clinical systems software, and ensuring the effective use of applications during a major digital transformation. Ideal candidates are motivated and possess strong communication skills, with essential knowledge of Cerner (iCLIP Pro). This is an opportunity to impact healthcare effectively.

Qualifications

• Experience in supporting clinical digital applications.
• Ability to work independently and within a team.
• Experience with clinical application error logs and software upgrades.

Responsibilities

• Support and maintain servers for Document Management systems.
• Assist in administration of clinical systems software.
• Contribute to the management of clinical documentation systems.
• Monitor and maintain clinical application error logs.
• Assist in the implementation of software upgrades and hotfixes.

Skills

Good communication skills

Attention to detail

Knowledge of Cerner (iCLIP Pro)

Job description

Overview

We are looking for a skilled and motivated individual to join our Digital Team. This role is part of a team who are responsible for supporting and delivering clinical digital applications and projects.

We are looking for individuals with good communication skills and a keen eye for detail. The postholder will be required to work independently and within a team. Knowledge of the systems already in use at the Trust such as Cerner (iCLIP Pro) is essential.

As an organisation, we are on the brink of a major transformation with the rollout of a new Electronic Patient Record (EPR) system. This is your chance to be part of the digital change, ensuring the safe and effective use of applications.

Responsibilities

• Support the management and maintenance of servers supporting the Document Management system, and associated printing services.
• Assist with the administration and upkeep of clinical systems software, back‑office tools, and related processes.
• Contribute to the management of the Trust’s clinical documentation systems, including patient and GP email services and associated error‑trapping tools.
• Utilise clinical systems in both production and development environments, including the use of administrative configuration tools for database maintenance and enhancement.
• Monitor and maintain clinical application error logs, addressing issues in coordination with internal teams or external suppliers. Log and track issues through the system supplier’s support channels when necessary.
• Assist in the implementation and management of software upgrades, client installations, and hotfixes. This includes supporting the testing processes with end‑to‑end testing and documentation as required.
• Provide support for, and contribute to the development of, all iCLIP Pro applications, including but not limited to clinic builds, PowerPlans, PowerChart, Clinical Documentation, Orders Management, Results Review, Medication Management (including ePMA), CapMan, CareCompass, MPage and other related components.
• Log incidents and service requests with the supplier’s managed service helpdesk and pro‑actively monitor progress to resolution.

About the Trust

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Recruitment and Application Details

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

This advert closes on Tuesday 23 Dec 2025.