Application Support Engineer – Intelligent Automation

Proactive.IT Appointments Ltd.; Bedford; Hybrid; GBP 37,000; Full time

Job summary

A technology recruitment agency is seeking an Application Support Engineer in Bedford. This role involves providing 1st and 2nd line support for automation and low-code platforms, focusing on diagnosing data-related issues. Candidates should have experience in software support and strong analytical skills, particularly with data. The position offers a hybrid working model and a salary of up to £37,000 based on experience, along with opportunities for skill development in data-driven application support.

Benefits

Hybrid flexibility

Skill development opportunities

Supportive work environment

Qualifications

• Background in Application Support, Software Support, or Technical Support.
• Strong analytical and problem-solving skills, particularly around data issues.
• Hands-on experience working with data; experience using Excel/CSV or basic SQL.

Responsibilities

• Provide 1st / 2nd line application support for automation platforms.
• Investigate incidents by analyzing data records and system outputs.
• Support customers with data-driven application issues.

Skills

Analytical skills

Problem-solving

Data validation

Communication

Tools

SQL

Excel

Job description

🖥️ Application Support Engineer – Intelligent Automation

📍 Hybrid – Bedford (UK)

💰 Up to £37,000 + benefits

Our client is looking for an Application Support Engineer with a strong data‑focused mindset to support intelligent automation and low‑code platforms used by enterprise customers.

This role is ideal for someone from an application or software support background who regularly works with data, records, databases, and system outputs as part of troubleshooting and customer support.

🔧 The Role

You’ll act as a technical point of contact for customers, diagnosing application issues with a particular focus on data accuracy, structure, and flow through systems.

Key responsibilities include:

• Providing 1st / 2nd line application support for automation and low‑code platforms
• Investigating incidents by analysing data records, logs, system outputs, and error messages
• Identifying and resolving data‑related issues such as validation errors, incorrect mappings, or corrupted records
• Querying, filtering, and validating data to support root‑cause analysis
• Supporting customers with data‑driven application issues, explaining findings clearly
• Working with internal technical teams to resolve complex data or configuration problems
• Managing incidents and service requests in line with SLA targets
• Applying configuration changes, system updates, and fixes where required
• Maintaining detailed case notes and contributing to knowledge bases and data‑related documentation

👤 What We’re Looking For

Essential experience

• Background in Application Support, Software Support, or Technical Support
• Strong analytical and problem‑solving skills, particularly around data issues
• Hands‑on experience working with data (e.g. validating records, using Excel / CSV files, querying systems, or basic SQL)
• Understanding how data flows through applications, forms, workflows, or integrations
• Confident communicator, able to explain data and technical issues to non‑technical users
• Experience working in an IT service or SLA‑driven environment

Desirable (not essential)

• Basic SQL or database experience
• Exposure to APIs, JSON, or data integrations
• Experience with low‑code platforms, automation tools, or workflow systems
• Knowledge of ITIL / service management processes
• Familiarity with JavaScript, Python, or similar scripting languages

🏢 Location & Working Pattern

• Hybrid working model
• Office location: Bedford
• UK‑based candidates only (security clearance required)

🎁 What’s On Offer

• Salary up to £37,000, depending on experience
• Hybrid flexibility
• Opportunity to develop deeper skills in data‑driven application support and automation technologies
• Supportive, collaborative technical environment