Application Support Engineer

Pemberton Tech; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Glasgow is seeking an Application Support Engineer to join their Global Technology Service Management team. This role involves working closely with the functional lead on Data management technology services and serving as a Subject Matter Expert for Risk Finance Treasury applications. Candidates should possess a Degree in information systems or computer science, along with experience in investment banking application support and Linux/Unix systems. The position offers a hybrid working environment and focuses on driving operational efficiency and process improvement.

Qualifications

• Experience in investment banking application support/infrastructure support.
• Solid experience in supporting mission-critical complex technology estate for banking.

Responsibilities

• Develop in-depth knowledge of applications, architecture, infrastructure.
• Identify inefficiencies and recommend process improvements.
• Provide technical resolution to incidents impacting production.
• Drive production availability with next-gen monitoring.
• Perform root cause analysis and implement permanent remediations.
• Drive automation and continuous service improvement.

Skills

Investment banking application support

Linux/Unix operating systems

Shell Scripting

Critical Tier-1 Business Application area

Education

Degree in information systems or computer science

Tools

ITIL concepts

Servicenow

Job description

Application Support Engineer – Glasgow

As an Application Support Engineer you will be joining the Global Technology Service Management team within the Chief Operations Office & Functions area. In your new role you will be working closely with the global functional lead for Data management technology services. You will be working as a Subject Matter Expert for Risk Finance Treasury applications. You will be instrumental in driving an engineering mindset for resiliency, operational excellence, observability, and service risk for specific key applications working with many stakeholders.

My client is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Developing in-depth knowledge/understanding of the applications, architecture, infrastructure components, processes and more
• Identifying inefficiencies in application processes and recommend solutions for process improvement to eliminate delays
• Providing technical resolution to incidents impacting production, participate in post mortem of incidents and document knowledge article for faster recovery
• Driving production availability by effective implementation of next gen monitoring and alerting solutions for better observability to avoid incidents/outages
• Performing root cause analysis and work with various IT teams for permanent remediations
• Driving automation and continuous service improvement to ensure operational efficiency and cost optimisation
• Working with cross‑functional teams to understand data lineage, data dependencies and business impacts
• Measuring service improvements in terms of batch success rate, OLA/SLA/KRI/KPI on a daily weekly basis

What we’re looking for:

• A Degree in information systems or computer science or any equivalent
• Experience in investment banking application support/infrastructure support
• Solid experience in supporting mission critical complex and massive technology estate support for banking domain
• Solid experience in working with Linux/Unix operating systems, Unix commands, Shell Scripting

Skills that will help you in the role

• Experience working in Critical Tier –1 Business Application area
• Solid understanding of Data Mart, Data Lakes and Data Warehouse principles.
• Familiar with financial services industry, regulatory and compliance requirements of global regulators like PRA, Federal Reserve
• Solid understanding of ITIL concepts & Servicenow