Application Support Analyst

South Yorkshire Housing; England; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

A housing organization in Sheffield is seeking an Application Support Analyst to enhance internal systems and improve service delivery. This pivotal role involves collaboration with various teams, requiring technical expertise and a passion for supporting business users. The position offers a flexible hybrid work model and a generous benefits package aimed at ensuring a positive impact on service quality. Ideal candidates will have experience in system configuration and strong interpersonal skills.

Benefits

Generous holiday entitlement

5% Pension contribution

Employee discount scheme

Wide range of training programs

Flexi-time and hybrid working options

Qualifications

• Experience building and configuring core internal systems.
• Ability to communicate technical concepts to non-technical users.
• Experience working with cross-functional teams, particularly in IT.

Responsibilities

• Configure, build, and continuously develop internal systems.
• Provide expertise and support for business processes.
• Work closely with Service Desk and Infrastructure teams.

Skills

Technical expertise

Problem-solving

Excellent communication

Team collaboration

ITIL practices knowledge

Education

Relevant technical degree or equivalent experience

Tools

Business Systems

Service Desk Systems

Job description

Application Support Analyst

Sheffield £38,795 - £39,815 per annum

Permanent, Full Time (37 hours per week)

We have an exciting opportunity for an Application Support Analyst to join our Business Systems team in Sheffield.

The role is pivotal in ensuring our internal and external customers receive the highest quality service. You will work with stakeholders from across the business whilst maintaining high quality systems, enhancing key technology and processes.

We are looking for an ambitious individual who will relish the opportunity to work on a variety of projects in this flexible hybrid role.

Please apply if you would enjoy coming to work with a purpose, involved in making a positive impact on people s lives.

Our wider benefits:

• Salary 5A £38,795 - £39,815 per annum, pro rata
• Working hours 37 Hours, Monday to Friday with 50/50 Hybrid working
• Generous holiday entitlement 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata
• 5% Pension contribution
• Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share
• Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health. Westfield Health (employer paid). Discounted Gym membership, and Cycle to work scheme etc.
• Access to a wide range of programmes to train and develop you

More about the role:

As Applications Support Analyst, you will be responsible for the configuration, build and continuous development of our core internal systems.

The role sits within the Business Systems Team reporting to the Business Systems Manager.

As a subject matter expert, you will provide technical expertise and support to enable the delivery of key business processes within our systems.

You will be working closely with the Service Desk team to support a wide range of queries, issues and requests received. Also, the Infrastructure team to help monitor the systems to ensure that alerts and dealt with, understood and resolved.

The role may at times require evening work to apply updates but can be worked with time back in flexitime.

It will be important you are able to build quality long lasting relationships that aim to guide on best practices. Understanding ITIL practices will be a distinct advantage.

Who you are:

We are looking for someone who is passionate about supporting key business users, improving systems and looking to develop and capture processes correctly. Whilst providing insights and improvements, you will be able to work at pace on multiple projects. You enjoy a challenge and love working within a team. You will be open to develop your skills and those of others as you help guide colleagues with particularly challenging or technical concepts.

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.

To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

Closing Date: 26 January 2026 at midnight
Interview Date: 29 January 2026