Application Support Analyst

Marlin Selection Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking an Application Support Analyst to ensure the performance and stability of critical trading systems within a fast-paced trading environment. The ideal candidate will have a solid understanding of ETRM systems and will play a key role in managing production applications. This position offers an opportunity to work with cutting-edge technology and contribute to continuous service improvements.

Benefits

Competitive salary

Benefits

Opportunities for growth

Qualifications

• Solid understanding of ETRM systems is preferred.
• Experience in a production trading environment.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Support production environments for key ETRM systems.
• Investigate and resolve technical issues as they arise.
• Manage incidents with proactive communication.
• Coordinate with in-house and 3rd line support teams.

Skills

ETRM systems understanding

Problem-solving

Collaboration

Adaptability

Education

Degree or equivalent qualification in a relevant field

Tools

Openlink Endur

Amphora Symphony

Planlogic EoS

Job description

Location: London Type: Permanent Salary: Competitive + Benefits

Are you a tech-savvy problem solver with a passion for keeping critical trading systems running smoothly? Our client, a leading player in the energy trading space, is looking for an Application Support Analyst to join their dynamic team and take ownership of key trading platforms including Openlink Endur, Amphora Symphony, Planlogic EoS, Credit Cube, and Datagenic.

This is a fantastic opportunity to work at the heart of a fast-paced trading environment, ensuring system stability, managing end-of-day processes, and driving continuous service improvements.

What You’ll Be Doing

• Supporting production environments for key ETRM systems, ensuring availability and performance meet business expectations
• Investigating and resolving technical and functional issues across managed applications
• Managing incidents from start to resolution, with proactive communication to stakeholders
• Coordinating with internal and external 3rd line support teams when escalation is needed
• Overseeing release and change management processes with full documentation and rollback plans
• Developing robust support infrastructure and refining operational procedures
• Managing end-of-day processes and supporting disaster recovery failovers when required
• Maintaining clear, evolving documentation for issue resolution and system handovers
• Entering approved master data into systems as needed

What We’re Looking For

• Degree or equivalent qualification in a relevant field (preferred)
• Solid understanding of ETRM systems — ideally Openlink Endur, Amphora Symphony, and/or Planlogic EoS
• Familiarity with core trading processes and the demands of a production trading environment
• A collaborative mindset with a track record of driving improvements
• Ability to adapt to shifting priorities and deliver against expectations

Why Apply?

This role offers the chance to work with cutting-edge trading technology in a high-impact environment. You’ll be part of a team that values precision, resilience, and continuous improvement — with plenty of room to grow and shape the future of energy trading operations.

Interested? Apply now or reach out to our team for a confidential chat.

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