Application Support Analyst

TechNET IT; Bagshot; Remote; GBP 30,000 - 35,000; Full time

Job summary

A technology company is seeking an Application Support Analyst to troubleshoot user queries and maintain records within a largely remote environment. The ideal candidate will have experience in IT helpdesk settings and strong organisational skills. Additional familiarity with SQL and tools like Excel and SharePoint is a bonus. The role offers a salary of up to £35,000 annually plus benefits.

Qualifications

• Experience in an IT helpdesk or application support environment is required.
• Strong organisational skills with the ability to juggle multiple priorities.
• A proactive mindset with a genuine interest in learning new technical skills.

Responsibilities

• Be the go-to contact for user queries and troubleshoot application issues.
• Track and progress support requests through to resolution.
• Maintain accurate records of processes and incident handling.

Skills

IT helpdesk experience

Clear communication

Organisational skills

Proactive mindset

Tools

Excel

SharePoint

Microsoft Teams

Job description

Overview

United Kingdom - Bagshot Posted: 12/08/2025 Salary: £30K to £35K per Year ID: 36429_BH Apply OR Application Support Analyst Location: 95% Remote - Reading based onboarding Type: Full-time, Permanent Salary: Up to £35,000 per annum + Benefits

Responsibilities

• Be the go-to contact for user queries and troubleshoot entry-level application issues
• Track, prioritise, and progress support requests through to resolution
• Maintain accurate records of processes and incident handling
• Collaborate with senior technical teams to resolve complex issues
• Assist with basic SQL queries and reporting tasks
• Support release schedules and system monitoring activities
• From investigating day-to-day issues and helping users regain access to systems, to keeping support records up to date and spotting areas for process improvement, your input will be key to ensuring smooth operations

What you’ll bring

• Experience in an IT helpdesk or application support environment
• A clear and confident communication style, both written and verbal
• Strong organisational skills with the ability to juggle multiple priorities
• A proactive mindset with a genuine interest in learning new technical skills

Bonus

• Some familiarity with SQL or databases
• Proficiency with tools such as Excel, SharePoint, and Microsoft Teams
• An understanding of business reporting or finance-related processes