Application Specialist( End-user support for Endoscopy Medical Devices)

Kryptos Technologies limited; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A technology support firm in the UK is seeking an Application Specialist for end-user support of Endoscopy medical devices. The role involves providing technical support, organizing equipment training, and managing instrument implementations. This position requires a minimum of 2-3 years of experience in IT systems and strong communication skills. The role is a hybrid position with approximately 50% travel required. Candidates must have an active driver's license and a personal vehicle for commuting.

Qualifications

• Minimum 2-3 years experience utilizing IT systems and processes.
• Understanding of hospital IT practices and procedures strongly preferred.
• Self-starter with the ability to work independently in an unstructured environment.

Responsibilities

• Provide technical and end-user support for an Endoscopy medical device system.
• Facilitate onsite customer training of new equipment.
• Ensure new instrument implementations meet timeline, budget, and customer satisfaction goals.

Skills

IT systems and processes

Effective communication skills

Strong computer skills

Customer satisfaction management

Tools

MS Office Suite

Service Based Software

CRM systems

EP Evaluator

Job description

Application Specialist (End -user Support for Endoscopy Medical devices)

Duration: 6 months

Location: North London (Manchester, Liverpool, Leeds); South London (Cambridge)

Hybrid (50% onsite)

Responsibilities

Qualified Clinical Application Specialist Consultants (NHD- Non-Health Degree Professional) will be responsible for providing technical and end-user support for an Endoscopy medical device system. Technical support includes delivering operator training at customer facilities providing on-site instrument implementation assistance technical liaison and support sales team efforts.

Organizing testing and updating medical devices installing and configuring hardware software and network products.

Set-up and organization of equipment and workstations.

Facilitate onsite customer training of new equipment.

Effectively manages instrument implementations projects; assisting customers to perform instrument verification studies. Analyze verification study data and prepare statistical reports. Present verification data to the customer.

Complete required documentation according to policies and procedures.

Work with internal resources and the customer to resolve technical issues. This includes escalating complaints received from the customer to Technical Support providing all required data and activities following escalation and complaint handling procedures.

Ensure new instrument implementations are completed to meet timeline budget and customer satisfaction goals.

Maintain customer satisfaction.

Requirements

Minimum 2-3 years experience utilizing IT systems and processes. Understanding of hospital IT practices and procedures strongly preferred.

Knowledge of Software & Cloud infrastructure. Ability to work independently or in groups in person or remote.

Ability to travel regionally or nationally as needed (approximately 50% travel).

50% travel 50% remote. Will vary week by week.

Self-starter with the ability to work independently in an unstructured environment.

Effective communication skills both written and verbal.

Strong computer skills and knowledge of MS Office Suite Service Based Software CRM and EP Evaluator.

An active driver's license and a personal vehicle for commuting to assignments within three hours of home are required.

Employment Type: Contract

Experience: years

Vacancy: 1