Application Analyst

Paladone; Shoreham-by-Sea; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading consumer goods company in Shoreham-by-Sea seeks an enthusiastic Application Analyst to join their IT team. In this hybrid role, you will provide technical support for core applications, troubleshoot issues, and collaborate with stakeholders to enhance system functionality. Ideal candidates should have 1-2 years of technical support experience, be proficient with Office 365, and possess excellent communication skills. This position offers a dynamic work environment with opportunities for professional growth.

Benefits

25 days holiday per annum

Flexible working hours

Staff discount on products

Paid time off for medical appointments

Annual pay review

Training and development plans

Qualifications

• 1-2+ years' experience in a technical support role.
• Strong knowledge of IT systems and troubleshooting.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to support requests and troubleshoot issues.
• Monitor application performance and recommend enhancements.
• Work closely with business stakeholders to gather requirements.

Skills

Technical support experience

Problem-solving mindset

Excellent communication skills

Proficiency with Office 365

Tools

Microsoft Navision (Nav)

Job description

Overview

Location: Shoreham-by-Sea (Hybrid working)

We're looking for an Application Analyst to join our growing IT team. This is an exciting opportunity to play a key role in supporting and developing Paladone's core applications, working closely with business stakeholders to ensure our systems meet the needs of a fast-paced, global business.

You'll be the go-to person for technical support, troubleshooting, and configuration of applications helping colleagues resolve issues, optimising system performance, and assisting with the rollout of new tools and updates.

If you enjoy problem-solving, are confident in communicating technical information to non-technical users, and want to grow your skills in a dynamic business, we'd love to hear from you.

What you\'ll be doing

• Application support: Respond promptly to support requests, troubleshoot issues, and provide guidance and training to end-users.
• Incident resolution: Investigate and resolve issues, working with internal teams and external partners where necessary, while documenting solutions for future reference.
• Application configuration & implementation: Assist in the installation and configuration of new systems and upgrades, including testing and post-implementation support.
• System optimisation: Monitor application performance, identify areas for improvement, and recommend enhancements to boost efficiency and user experience.
• Stakeholder engagement: Work closely with business stakeholders to understand their needs and translate them into system updates, enhancements, and projects.
• Documentation: Maintain accurate records of configurations, processes, issue resolutions, and training materials to support end-users.
• Continuous improvement: Stay up to date with industry trends and best practices, bringing forward new ideas and approaches to support business growth.

What we\'re looking for

Essential:

• 1-2+ years\' experience in a technical support role.
• Strong knowledge of IT systems and a problem-solving mindset.
• Excellent communication and interpersonal skills.
• Proficiency with Office 365.
• A collaborative and proactive approach with strong attention to detail.

Desirable:

• Knowledge of ERP, PLM and data integrations.
• Experience with Microsoft Navision (Nav).

ERP experience is not essential but if you\'ve worked with Navision, that would be a real advantage.

What we offer in return

Holiday & Work-Life Balance

• 25 days holiday per annum (plus Bank Holidays)
• Holiday Buy & Sell Scheme
• Flexible Working Hours (start and finish between 7:30 am - 6:00 pm)
• Hybrid Working (1-2 days per week from home)
• Shorter working day on your birthday
• Christmas closure

Financial Benefits

• Staff Discount on Products (35% off wholesale price)
• Tech & Furniture purchase scheme (Currys & Ikea)
• Discounted legal services & free will writing
• Access to financial advisors and retail discounts
• Free onsite parking

Social

• Social committee events, Annual Sports Day, HK Office Olympics
• Fully funded company Christmas party and events
• £100 per person annually for department self-organised socials

Health & Wellbeing

• Paid time off for medical/dental appointments
• Free eye tests and flu vaccinations
• Wellbeing days & free fruit in the office
• Cycle to work scheme & sports committee
• Employee Assistance Programme (Telus Health)
• Access to mental health coaching and occupational health support

Reward & Recognition

• Annual pay and performance review
• Company bonus scheme
• Employee Benefit Trust
• Long service awards
• Kudos peer-to-peer recognition portal
• Refer a friend scheme

Learning & Development

• Tailored training and development plans
• Investment in external training and qualifications
• ILM leadership courses
• Access to LinkedIn Learning and Litmos E-Learning

What\'s next?

If you are ready to join the Paladone team, click apply and submit your CV and covering letter. We aim to respond to all applicants within 10 working days.

Please note: The successful candidate will be required to work onsite at our Shoreham-by-Sea office 3-4 days per week.