Apple IT Support Specialist - Mac & iOS Troubleshooting

Mashreq Bank; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the United Kingdom is looking for an IT Support Specialist. This role involves providing top-tier technical support for Mac and iOS devices, troubleshooting issues, and ensuring effective operations across the Apple ecosystem. The ideal candidate has expertise in Apple troubleshooting, excellent customer service skills, and the ability to work in a fast-paced environment. Join us and be part of a team dedicated to innovation and excellence.

Benefits

Competitive salary

Health, dental, and vision insurance

401(k) retirement plan

Employee discounts on Apple products

Career growth opportunities

Qualifications

• 2+ years of experience in Apple IT support or related roles.
• Previous experience in a corporate IT environment preferred.
• Ability to diagnose and repair hardware and software issues.

Responsibilities

• Provide technical support for Mac and iOS devices.
• Troubleshoot hardware, software, and connectivity issues.
• Collaborate with IT teams to manage Apple devices.

Skills

Mac and iOS troubleshooting

Customer service

Networking concepts

Technical support

Hardware repair

Education

Apple Certified Support Professional (ACSP)

Jamf certifications

Tools

AppleCare

Apple Configurator

MDM solutions

Job description

Job Summary

Apple Inc. is seeking a highly skilled IT Support Specialist to join our team. This role focuses on providing top-tier technical support for Mac and iOS devices, ensuring seamless operations across Apples ecosystem. The ideal candidate is passionate about technology, possesses excellent problem-solving skills, and thrives in a fast-paced environment. You will be responsible for diagnosing and resolving hardware and software issues while delivering an outstanding support experience to employees and customers.

Key Responsibilities

• Provide technical support for Mac computers, iPhones, iPads, and related Apple software.

• Troubleshoot and resolve hardware, software, and connectivity issues.

• Assist with device setup, configuration, and system updates.

• Support users with Apple ID, iCloud, and security-related concerns.

• Manage and resolve issues related to macOS, iOS, iPadOS, and related applications.

• Collaborate with IT teams to deploy enterprise-wide Apple device management solutions.

• Maintain accurate documentation of technical issues, resolutions, and best practices.

• Train and educate employees on best practices for Apple device usage.

• Work closely with Apples internal IT team to escalate and resolve complex issues.

• Stay updated on Apples latest software updates, security patches, and hardware advancements.

Required Skills and Qualifications

• Strong expertise in Mac and iOS troubleshooting.

• In-depth knowledge of macOS, iOS, iPadOS, and related Apple services.

• Experience with MDM solutions such as Jamf, Kandji, or Apple Business Manager.

• Proficiency in networking concepts, including Wi-Fi, VPN, and security protocols.

• Ability to diagnose and repair hardware and software issues efficiently.

• Strong communication and interpersonal skills for providing excellent customer service.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with AppleCare, Apple Configurator, and enterprise deployment tools is a plus.

Experience

• 2+ years of experience in Apple IT support, technical support, or help desk roles.

• Previous experience in a corporate IT environment is preferred.

• Industry certifications such as Apple Certified Support Professional (ACSP) or Jamf certifications are a plus.

Working Hours

• Full-time position with flexible working hours.

• May require occasional weekend or after-hours support.

• Hybrid or on-site work depending on company requirements.

Knowledge, Skills, and Abilities

• Deep understanding of Apples ecosystem, including integration with Windows and other platforms.

• Strong analytical and troubleshooting skills for resolving technical issues efficiently.

• Ability to manage multiple tasks and prioritize effectively.

• Passion for Apple products and technology.

• Commitment to continuous learning and professional development.

Benefits

• Competitive salary with performance-based bonuses.

• Comprehensive healthcare, dental, and vision insurance.

• Generous paid time off and vacation policies.

• 401(k) retirement plan with company contributions.

• Employee discounts on Apple products and services.

• Opportunities for career growth within Apples IT and technology teams.

• Access to Apples training programs and certifications.

Why Join Apple Inc.?

At Apple, we are passionate about innovation, creativity, and excellence. By joining our IT support team, you will have the opportunity to work with cutting-edge Apple technology, solve challenging technical issues, and contribute to a company that shapes the future of technology. We foster an inclusive, diverse, and collaborative work environment where your ideas and expertise will be valued.

How to Apply

Interested candidates can apply online through Apples official careers page. Please submit your updated resume along with a cover letter highlighting your experience and passion for Apple technology.

Join Apple today and be part of a team that is redefining the future of IT support!