Antisocial Behaviour Caseworker

Crawley Borough Council; Northgate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Northgate seeks a passionate caseworker to join its Nuisance and Antisocial Behaviour team. This role involves managing a caseload from initial report to resolution, providing support and interventions in antisocial behaviour cases. Candidates should have excellent communication skills and prior experience in relevant fields such as housing management or environmental health. The position offers an opportunity for full training for the right individual committed to achieving sustainable solutions.

Qualifications

• Previous experience in antisocial behaviour, housing, or criminal justice settings is desirable.
• Ability to work effectively with residents and partners.
• Flexible and open-minded approach to caseload management.

Responsibilities

• Manage a caseload of antisocial behaviour cases from report to resolution.
• Work with partners to provide support and interventions.
• Achieve long-term sustainable solutions for residents.

Skills

Excellent communication skills

Ability to manage conflicting perspectives

Initiative and sound judgement

Education

Experience in ASB, housing management, or similar

Job description

We are looking for a passionate and motivated individual to join our busy, high performing and customer focused Nuisance and Antisocial Behaviour team (NASB). We work with all of Crawley's residents to provide support and resolutions in antisocial behaviour cases. Our approach to resolving problems is to listen, understand and achieve positive and sustainable solutions.

As a caseworker, you will manage a demanding caseload of antisocial behaviour cases and be responsible for each case from the initial report through to its complete resolution. You will work effectively with partners to provide appropriate support and interventions to resolve neighbour disputes and antisocial behaviour problems in the borough. You will be flexible, open minded and willing to apply an agreed set of principles to how you manage your time, caseload and customers.

You will need to be able to confidently and effectively use your excellent communication skills, initiative and sound judgement to relate to a wide range of people and will have the ability to manage conflicting perspectives in order to achieve long term sustainable solutions.

Previous experience of working within an ASB, housing management, environmental health, criminal justice, mental health or a similar setting would be desirable. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance. However, full training will be provided to the right candidate who can demonstrate the qualities and skills required for this role.

The nature of the role means that it is fast-paced and duties can vary on