Amazon CX Practice Lead — Remote/Hybrid UK

Peaple Talent; Sheffield; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading customer experience consultancy is seeking a Head of Amazon CX Practice in the UK to lead the strategic development and delivery of innovative customer experience solutions across Amazon platforms. This role involves driving operational excellence and guiding teams through significant transformations. The ideal candidate will have 8–10 years of CX leadership experience and a deep understanding of Amazon tools. Offering remote-first work culture with flexible hybrid options, this position promises to be rewarding both professionally and culturally.

Benefits

Flexible hybrid working

Great Place to Work culture

Competitive Salary

Qualifications

• 8–10+ years’ experience in CX leadership roles, ideally within the Amazon ecosystem.
• Deep understanding of Amazon Seller Central and related tools.
• Proven experience managing cross-functional teams and complex programmes.

Responsibilities

• Lead the strategic development and growth of customer experience solutions.
• Guide teams through complex, large-scale CX transformations.
• Drive operational excellence in the Amazon CX practice.

Skills

CX leadership

Stakeholder management

Communication skills

Analytical skills

Team management

Tools

Amazon Seller Central

AWS

Amazon Connect

Job description

A leading customer experience consultancy is seeking a Head of Amazon CX Practice in the UK to lead the strategic development and delivery of innovative customer experience solutions across Amazon platforms. This role involves driving operational excellence and guiding teams through significant transformations. The ideal candidate will have 8–10 years of CX leadership experience and a deep understanding of Amazon tools. Offering remote-first work culture with flexible hybrid options, this position promises to be rewarding both professionally and culturally.