Airport Team Manager

Swissport; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading airport services company in Liverpool is seeking an Airport Team Manager to lead daily operations, ensuring safety compliance and financial performance. The role involves motivating a diverse workforce and maintaining high service delivery standards. Ideal candidates will have strong leadership skills and experience in managing stakeholder relationships. This position offers an opportunity to influence station performance and drive continuous improvement.

Qualifications

• Ability to accept and embrace constant change in the workplace.
• Leadership skills to set the tone and lead by example.

Responsibilities

• Ensure safety compliance and manage employee behavior.
• Meet P&L targets and control costs effectively.
• Lead supervisory staff and manage stakeholder relationships.
• Ensure operational efficiency and high service delivery standards.
• Identify business growth opportunities and manage customer relationships.

Job description

Overview

The Airport Team Manager is a key operational leadership position within Swissport UK&I Station Structures reporting to the Swissport Station Manager or Head of Department and will be responsible for all daily operations and operational delivery at the airport. Day to day you will be responsible for motivating and engaging staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values. You will be responsible for ensuring safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for providing leadership and guidance to staff across a diverse workforce. In this role you will be responsible for the day to day operational excellence of the Swissport Team\'s across the station, and will be benchmarked against the Swissport Leadership Competencies of Leading and Facilitating Change, Applying Commercial Acumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results.

Responsibilities

• Safety Leader — Assures all employees comply with company rules and procedures and other authority requirements like Health and Safety guidelines; ensures that all people management practices, procedures and processes are implemented consistently across the station; implements and monitors the local emergency plan; uses active supervision to influence employee behaviour and improve culture.
• P&L Management — Ensure labour to revenue targets are met as per station requirements; maximise profits and maintain effective cost control; manage station attendance and absenteeism in line with station cost control measures.
• Leadership and Stakeholder Management — Establish strong leadership with supervisory staff through excellent communication skills and by ensuring a positive work environment; possess project management and change management experience; manage teams and people management processes; participate in meetings internally and externally as required; solve conflicts/irregularities and take appropriate action; build relationships with Trade Union Representatives or employee representatives.
• Quality Focus, Service Delivery and Operational Efficiency — Efficient resource planning (manpower, equipment) in collaboration with the planning department; manage/co-ordinate operations with station management teams to ensure resources are available to deliver consistently high standards; monitor and control performance KPIs related to Airside Activities; ensure administrative and control policies and procedures are maintained.
• Business Growth and Strategy — Demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximise the full business potential in the market; challenge the operational status quo to support improved business performance and growth; develop and enhance the customer relationship at an operational level and ensure any new business/renewal is commercially aligned and supports delivery of the station\'s P&L objectives.
• Relationship Builder — Build relationships and trust within the business, with Head of Department peers, Business Unit Heads, and central support functions (Finance, HR and QHSE); identify and develop future team leaders; encourage employees to develop their own business acumen to maximise objectives; maintain close relationships with customers, trade unions and regulatory bodies; drive a customer-centric culture and embed customer knowledge and product information across the airport teams; communicate clearly to help staff understand Swissport UK&I direction and build positive, trusting relationships; be open to different opinions and adopt a collaborative approach; promote flexibility, adaptability and agility for contingency time; demonstrate urgency and commitment to continuous improvement; uphold personal and professional integrity; maintain excellent organisational abilities, attention to detail, prioritisation, and ability to meet deadlines in a fast-paced environment; possess solid knowledge of business management principles, financial concepts, and drivers of profitability and performance.

Note: The list is not exhaustive and may vary depending on location and local customer requirements.

Essential Skills

• You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
• Be a leader who sets the tone and leads by example.