Airline Operational Account Manager

Hosco; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in luxury airline catering seeks a dynamic professional to enhance customer relationships and streamline operations. This full-time role involves account management, data analysis, and superior customer service within a vibrant industry. Join a dedicated team committed to excellence and innovation, and enjoy career development opportunities and international travel.

Benefits

Competitive salary

Training and career development opportunities

Staff benefits

International travel prospects

Qualifications

• Strong airline industry or relevant experience.
• Account management or customer service experience.
• Proficient in English with excellent presentation skills.

Responsibilities

• Build relationships within the customer organization and ensure service quality.
• Oversee performance data against contractual KPIs.
• Manage bi-weekly inventory discussions with clients.

Skills

Customer service

Data analysis

Interpersonal skills

Strategic thinking

Project management

Tools

Microsoft Office

Paxia system

Job description

About the job

Build robust and sustainable relationships within the Customer organisation, acting as an ambassador for the company and covering all aspects of group trading. Ensure customer expectations are met or exceeded through high-quality customer service and compliance. Support the implementation and communication of account plans and activities.

Attend relevant meetings with clients, acting as an interface between internal functions such as operations, health and safety, menu development, and senior management to drive continuous improvement and innovation. Use data effectively to inform decision-making and oversee customer audits with internal teams and clients.

Manage inventory discussions bi-weekly with clients, ensuring timely distribution of instructions and responses to complaints or incidents. Assist in coordinating trials with clear objectives and success criteria, and monitor performance data against contractual KPIs, addressing trends and issues proactively.

Company Description

Our production unit offers top-tier luxury airline catering, focusing on quality, service, and an exquisite menu range designed to impress discerning passengers.

Qualifications

• Strong airline industry or relevant experience (catering, logistics, retail, hospitality, operations)
• Account management/customer service experience
• Excellent interpersonal, presentation, and leadership skills
• Passion for customer service
• Basic Food Safety and Hygiene knowledge
• Strategic, commercial thinking with analytical skills
• Experience with data analysis and project management
• Proficient in Microsoft Office; experience with Paxia system desirable
• Excellent English communication skills

Additional Information

We offer a competitive salary, training, career development opportunities, staff benefits, and international travel prospects. We promote a positive work environment and are committed to diversity and inclusion.

The company

DO & CO is a global leader in hospitality and airline services, renowned for luxury, innovation, and exceptional service across various platforms including Formula 1, hotels, and airline catering. We value our staff’s dedication and strive to provide a memorable experience for our guests and team members alike.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Starting time: Immediate start

About Hosco: Hosco connects and inspires hospitality professionals worldwide, fostering career growth and opportunities.