AI‑Driven CX Solutions Architect

Zendesk; Shefford; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading customer experience company in the UK is seeking a Solutions Consultant. This role involves leading technical discovery, designing AI-powered customer solutions, and collaborating with various teams to drive business impact. The ideal candidate will have over 3 years of experience in solutions consulting or a related field, strong understanding of AI technologies, and excellent communication skills. This position promotes flexibility through hybrid work arrangements, fostering both in-person and remote collaboration.

Benefits

Hybrid work model

Inclusive company culture

Career development opportunities

Qualifications

• 3+ years of experience in AI Solutions, SaaS, CX, or enterprise software.
• Experience in leading customer pilots and AI-driven solutions.
• Strong communication and storytelling skills.

Responsibilities

• Lead technical & business discovery and design solutions.
• Architect AI-powered CX solutions and translate them for stakeholders.
• Integrate solutions leveraging Zendesk APIs and cloud platforms.
• Drive business impact and measure ROI.
• Champion AI adoption and develop industry-specific playbooks.

Skills

Presales or solutions consulting experience

Understanding of web and scripting technologies

Designing customer pilots and POCs

Knowledge of AI technologies

Familiarity with customer service software

Communication and presentation skills

Innovative problem-solving

Job description

A leading customer experience company in the UK is seeking a Solutions Consultant. This role involves leading technical discovery, designing AI-powered customer solutions, and collaborating with various teams to drive business impact. The ideal candidate will have over 3 years of experience in solutions consulting or a related field, strong understanding of AI technologies, and excellent communication skills. This position promotes flexibility through hybrid work arrangements, fostering both in-person and remote collaboration.