Agile Receptionist | Lancashire & South Cumbria NHS Foundation Trust

Lancashire Care Foundation Trust; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK seeks an individual with excellent organisation and communication skills for an administrative role. Responsibilities include providing comprehensive administrative support across the Mental Health Network, ensuring efficient and confidential service delivery. Applicants should be computer literate and able to adapt to flexible working patterns. The organisation values diversity and encourages applications from all backgrounds, particularly from under-represented groups. This role closes for applications on Monday, December 22, 2025.

Qualifications

• Ability to work independently or as part of a team.
• Knowledge of customer service procedures.
• Commitment to providing high standard administrative support.

Responsibilities

• Provide comprehensive administration and information reception service.
• Coordinate activities with other reception team members.
• Adapt working patterns to meet departmental needs.

Skills

Excellent organisation skills

Strong communication skills

Computer literate (Microsoft Office)

Professional telephone manner

Job description

We are inviting applications from individuals with excellent organisation skills and the ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and possess a good telephone manner.

The post holder will be organised, professional, committed and will assist in providing a high standard, quality clinical administrative and customer service.

The post holder will have knowledge of relevant customer service procedures applicable to this role. The post holder will need to be a team player with strong communication skills.

The post holder will provide a comprehensive administration and information reception service across the Mental Health Network, coordinating their activities with other reception team members to ensure an efficient and confidential service is provided.

Work flexibly in response to the needs of the Locality Administration Services providing cover to departments on various sites as directed by their line manager in liaison with Locality Admin Coordinator to ensure continuity of a quality service provision.

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you’d like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.

Please see the attached job description and person specification for more information about this role.

This advert closes on Monday 22 Dec 2025