Aftersales Operations Leader – EV Car Service Excellence

BYD Europe; Denham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive solutions provider in the UK is looking for an experienced Aftersales Operations Manager to enhance customer satisfaction and improve service quality. The ideal candidate will have over 8 years of experience in aftersales operations, particularly in the electric vehicle market. This role offers competitive remuneration, 25 holidays, pension benefits, and the chance to contribute to the transition towards Zero Emissions transportation.

Benefits

Competitive remuneration based on performance and experience

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Teambuilding events

Qualifications

• Minimum 8 years of experience in automotive aftersales, with at least 5 years in a senior management role.
• Proven track record in developing successful aftersales strategies in the UK market.
• Strong understanding of the UK automotive market, especially in electric vehicles.

Responsibilities

• Manage day to day operations ensuring that all operational KPIs are achieved.
• Carry out regular meetings with the regional service managers to discuss progress.
• Action all partner and customer complaints in a timely manner.

Skills

Leadership

Communication

Problem-solving

Data analysis

Customer satisfaction

Education

Bachelor or master's degree in Business, Engineering, or related field

Tools

CRM systems

Job description

A leading automotive solutions provider in the UK is looking for an experienced Aftersales Operations Manager to enhance customer satisfaction and improve service quality. The ideal candidate will have over 8 years of experience in aftersales operations, particularly in the electric vehicle market. This role offers competitive remuneration, 25 holidays, pension benefits, and the chance to contribute to the transition towards Zero Emissions transportation.