Aftersales Customer Advisor: Vehicle Health & Service Plans

Stellantis &you; Ansty CP; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive dealership in Coventry is looking for a Customer Advisor to join their Aftersales team. This role requires excellent communication and sales skills, engaging with customers to guide them through their automotive journey while ensuring high satisfaction levels. The ideal candidate should have automotive experience and a UK driving licence. The position offers a competitive bonus and benefits including access to company cars and pension schemes.

Benefits

Competitive bonus OTE of up to £33,000

Company car scheme

Company discounts on new cars and aftersales services

Generous employer pension scheme

Qualifications

• Experienced automotive Customer Advisor.
• Full valid UK driving licence.

Responsibilities

• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell additional work advised through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers within the group.
• Encourage customer satisfaction feedback via exit briefing and follow‑up contact.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.

Skills

Customer communication skills

Sales skills

Job description

A leading automotive dealership in Coventry is looking for a Customer Advisor to join their Aftersales team. This role requires excellent communication and sales skills, engaging with customers to guide them through their automotive journey while ensuring high satisfaction levels. The ideal candidate should have automotive experience and a UK driving licence. The position offers a competitive bonus and benefits including access to company cars and pension schemes.