Aftersales Advisor 7491 Surrey

ASI Recruitment; Guildford; On-site; GBP 32,000 - 34,000; Full time

Job summary

A motorcycle dealership in Guildford is seeking a Motorcycle Aftersales Advisor to join their team. The ideal candidate will have a passion for motorcycles and excellent customer service skills. Responsibilities include handling parts enquiries, processing orders, and ensuring a smooth customer experience. The role offers a full-time position with competitive salary and various benefits including staff discounts, health plans, and numerous holidays. Perfect for those motivated by a dynamic technical environment.

Benefits

24 days holiday, increasing with service

Staff discounts on vehicles, accessories, and services

Health cash plan & enhanced parental benefits

Training & Growth opportunities at a nationally recognized training academy

Qualifications

• Previous experience in customer service or parts support preferred.
• Confident professional communicator in person, by phone, and via email.
• Able to manage multiple tasks and stay calm under pressure.

Responsibilities

• Handle parts enquiries from retail customers and workshop technicians.
• Process orders, check availability, and maintain stock accuracy.
• Keep customers informed throughout the parts and service process.
• Act as the primary point of contact for service customers.

Skills

Customer-facing communication

Mechanical understanding of motorcycles

Organizational skills

Attention to detail

Job description

Four wheels move the body. Two wheels move the soul.

Motorcycle Aftersales Advisor

Guildford – Monday to Friday, 8am – 6pm (45 hours per week)

Basic Salary: 28,829  OTE: 34,000

Do you have a passion for motorcycles and a strong background in customer service or parts support? This could be the perfect opportunity to combine your skills and interests in a dynamic customer-focused role.

We’re currently looking for a Motorcycle Aftersales Advisor to join a well-established Parts & Service team at a premium motorcycle dealership in Guildford.

What You’ll Be Doing

• Handle parts enquiries from retail customers and workshop technicians ensuring accurate and timely support
• Process orders, check availability, and maintain stock accuracy
• Offer advice on parts, accessories, lead times and pricing to support upselling opportunities
• Keep customers informed throughout the parts and service process
• Act as the primary point of contact for service customers ensuring a smooth and professional experience
• Finalise service documentation and explain charges clearly at collection
• Proactively resolve issues to maintain high levels of customer satisfaction

What We’re Looking For

• Confident professional communicator in person, by phone and via email
• Mechanical and electrical understanding of motorcycles with a genuine passion for bikes
• Previous experience in a customer-facing or parts-related role preferred
• Highly organised with excellent attention to detail
• Able to manage multiple tasks and stay calm under pressure

You’ll Be a Great Fit If You Are

• Friendly, approachable and enthusiastic
• Customer-focused and committed to delivering an exceptional experience
• A quick learner with a proactive and positive attitude
• Motivated by a fast‑paced technical environment
• Willing to go the extra mile to support customers and teammates alike

Whats in It for You

• Supportive Team: Join a friendly experienced group who love what they do
• Great Perks:
• 24 days holiday, bank holidays (increasing with service)
• Your birthday off
• Staff discounts on vehicles, accessories and services
• Health cash plan & enhanced parental benefits
• Buy/sell holiday options
• Long service awards, sabbatical leave & more
• Training & Growth: On-the-job training provided with development opportunities at a nationally recognised training academy

Apply Today

Ready to take the next step in your motorcycle career? Whether you’re coming from a service desk, parts counter or customer service role, we’d love to hear from you.

Apply now and let’s talk motorcycles and your future in aftersales!

Employment Type: Full-Time

Yearly Salary: 32,000 – 34,000