Aftersales Administration Support

ZEISS Group; Lutterworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Lutterworth is seeking an Aftersales Administration Support to aid in managing service operations. You will process service quotes, schedule engineers, and provide excellent support to both internal and external customers. The ideal candidate should have experience with Salesforce, be proficient in Microsoft Office, and possess a strong attention to detail. This role offers competitive benefits and a chance for career development.

Qualifications

• Experience in similar administrative support roles.
• Able to work efficiently under pressure.
• Team player and excellent communicator.

Responsibilities

• Processing service quotes and contracts.
• Managing case handling from issue logging to follow-up.
• Scheduling engineers for installations, repairs, and maintenance.
• Handling inbound customer calls and department inboxes.
• Organising deliveries and ordering spare parts.
• Providing general administration support.

Skills

Experience with Salesforce

Familiarity with SAP S/4 or SAP CRM

Proficient in Microsoft Office tools

Strong attention to detail

Excellent communication

Customer-first mindset

Tools

Salesforce

SAP S/4

Microsoft Office

Job description

Aftersales Administration Support Do you want to take on a new challenge? Welcome to ZEISS. ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets. What you’ll be doing. Working within the Industrial Quality Solutions (IQS) department , at ZEISS , we are looking for an Aftersales Administration Support to support both our Service and Applications teams, contributing to the smooth running of our aftersales operations by managing contracts, scheduling engineers, and helping us improve the way we work. What You’ll Be Doing:

• Processing service quotes and contracts
• Managing case handling – from issue logging to proactive follow-up
• Scheduling engineers for installations, repairs, and preventative maintenance
• Handling inbound customer calls and managing department inboxes
• Supporting internal and external customers through excellent communication
• Organising inbound/outbound deliveries and ordering spare parts
• Providing general administration support
• Assisting with complaints handling and case resolution

What We’re Looking For:

• Experience with Salesforce
• Familiarity with SAP S/4 or SAP CRM
• Proficient in Microsoft Office tools
• Able to work efficiently under pressure, with strong attention to detail
• A team player and an excellent communicator
• Curious, organised, and eager to improve processes
• Customer-first mindset and a strong work ethic

We want you! With motivation and passion, you’ll fit right in at ZEISS! We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future. If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!

Your ZEISS Recruiting Team:

Abigail Hannaby, Charlotte Marriage, James Lawn, Kate Benyon, Natarlee Lawrence, Suya Rolph