Aftermarket Manager UK

Steelwrist; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading manufacturer of work tools is seeking an Aftermarket Manager to join their UK team in Banbury, Oxfordshire. This role involves providing technical support to dealers and customers, managing relationships, and participating in training sessions. The ideal candidate should have a technical background in heavy machinery along with strong communication and customer service skills. This position offers a competitive salary and benefits, with opportunities for national travel.

Qualifications

• Solid technical background in heavy machinery, electrics, hydraulics, and general mechanics.
• Experience in a field service or technical support role.
• Ability to manage relationships with dealers and service partners.

Responsibilities

• Provide technical support via phone, email, and in person.
• Manage service partner and dealer network in the field.
• Assist with warranty claims evaluation and reporting.
• Attend service meetings at the headquarters in Sweden.
• Represent the company at industry exhibitions.

Skills

Technical support experience

Customer service skills

Logical approach

Communication skills

Teamwork

Job description

Steelwrist today is the fastest growing manufacturer of tiltrotators and quick couplers in the world. Our vision is to be the leader in developing manufacturing and selling work tools to increase excavator efficiency.

As we continue to grow we are now looking to add an Aftermarket Manager to our UK team. Being number one in customer support is key to our continued success.

You will be working in a fast-paced environment as part of a growing professional team. Our core company values are responsiveness simplicity and speed.

The appropriate candidate will have a solid technical background preferably on heavy machinery with experience in electrics hydraulics & general mechanics. Experience in a field service or technical support role for a dealership or manufacturer in the Plant Agricultural or Automotive industries would be ideal.

More specifically your daily work will consist of :

• Providing technical support initially via phone / email as well as in person to our dealers service partners and end customers.
• Supporting end customers in the field primarily through the management of our service partner and dealer network second"ly by resolving issues in person onsite.
• Participating as we provide technical training to our dealer & service partner network.
• Assisting with the evaluation and reporting of warranty claims.
• Acting as the link between us the UK subsidiary and our manufacturing facility in Sweden on all aftersales matters.
• Representing the UK subsidiary in periodic service meetings at our headquarters in Sweden.
• Developing and maintaining long lasting and meaningful relationships with our customers dealers and service partners throughout the UK and Ireland.
• Representing our brand at various industry exhibitions throughout the UK where required.

This position will be primarily based at our headquarters in Banbury Oxfordshire however a certain amount of national travel along with visits to the factory will be required. Factory based product training a company vehicle along with phone laptop iPad etc. will be provided.

We put great emphasis on personal qualities; standout candidates would show : -

• Good communication skills and a professional attitude.
• Punctuality and reliability.
• A logical and pragmatic approach with a healthy technical curiosity.
• A strong sense of customer service and the ability to negotiate and mitigate.
• The ability to work as a team along with a sense of initiative & autonomy.

In return you are offered a competitive remuneration package along with fun and engaging work alongside committed and knowledgeable colleagues in a successful and rapidly growing company.

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type: Full Time

Experience: years

Vacancy: 1