Aftercare Engineer

Fords Packaging Systems; Kempston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading packaging solutions provider in Kempston is looking for an experienced Aftercare Engineer to join their team. You'll deliver technical and administrative support, ensuring exceptional customer service across all Aftercare activities. The ideal candidate should have a mechanical or electrical engineering background, proficiency in MRP/ERP systems, and excellent communication skills. The position offers a competitive salary, commission, and benefits including a pension and generous holiday allowance.

Benefits

Commission

Discretionary bonus

Early Friday finish - 37 hour working week

25 days holiday + bank holidays

Company life insurance x 6 times

Pension 5%

Income protection after 3 years' service

Access to Independent Financial Adviser

Qualifications

• Excellent communication and interpersonal skills.
• Customer focused and responsive to customers.
• Logical, methodical, and process driven with excellent organizational skills.
• Strong attention to detail.
• Analytical mindset.
• Commercially aware.
• Team player, collaborative and inclusive.
• Able to multi-task and adapt to changing priorities.
• Proactive, enthusiastic, and self-motivated.

Responsibilities

• Provide professional, rapid response to customers.
• Provide commercial and technical assistance including spare parts identification.
• Identify and secure further business opportunities.
• Prepare proposals and negotiate commercial terms.
• Ensure information is inputted into ERP and CRM systems.
• Manage projects undertaken and allocate resources.
• Work on initiatives to increase opportunities.
• Provide costing support within procurement framework.

Skills

Mechanical or electrical engineering background

Good understanding of technical drawings

Excellent Microsoft office skills

MRP / ERP systems experience

Experience of working in an Aftercare environment

Tools

CAD

Job description

Aftercare Engineer

The Role

We have an exciting opportunity for an experienced Aftercare Engineer to join a growing team. The ideal candidate will have a background in mechanical or electrical engineering and experience within a manufacturing environment. The Aftercare Engineer will provide technical and administrative support for all aspects of Aftercare activities, communicating regularly with our global customers from initial enquiries to preparing detailed proposals relating to all Fords products. The selected individual will join a committed team focused on delivering outstanding customer support and service while meeting established revenue and margin objectives.

Key Duties

• Provide a professional, rapid response to Customers.
• Provide commercial and technical assistance to customers including spare parts identification, provision of drawings, parts lists, and general technical support.
• Proactively identify and secure further business opportunities with customers and undertake proactive initiatives to secure enquiries and orders.
• Prepare proposals and negotiate commercial terms and conditions to ensure additional business is gained through repairs, refurbishments, upgrades, and modpacks for existing machines.
• Diligently and methodically ensure all necessary information is inputted into the relevant ERP (Epicor) and CRM (Salesforce) systems to ensure correct process flow throughout the business.
• Assume responsibility for the management of projects undertaken including allocating resources to achieve successful completion.
• Work with the Head of Commercial on proactive initiatives to increase opportunities for spare parts, reconditioning, upgrades & contract sales.
• As required, provide costing support within the company procurement framework including sourcing components to maximise margins.
• Work in accordance with company procedures and specific guidelines and terms of reference at all times.
• Carry out any such tasks as required from time to time, provided they are within the competence of the postholder.

Skills / Experience

Essential

• Mechanical or electrical engineering background
• Good understanding of technical drawings
• Excellent Microsoft office skills
• MRP / ERP systems experience
• Experience of working in an Aftercare environment

Desirable

• Import / export international experience
• CAD experience
• Experience of working in the manufacturing industry

  Person Specification

  • Excellent communication and interpersonal skills
  • Extremely customer focussed and responsive to customers
  • Logical, methodical, and process driven with excellent organisational skills
  • Strong attention to detail
  • Analytical mindset
  • Commercially aware
  • A real team player, collaborative and inclusive
  • Able to multi-task and adapt to changing priorities.
  • Proactive, enthusiastic, and self-motivated
  • Keen to progress within the Aftercare department

  Remuneration

  • £competitive
  • Commission
  • Discretionary bonus
  • Early Friday finish - 37 hour working week (Monday to Thursday 8.00am - 4.30pm, Friday 8.00am - 1.00pm)
  • 25 days holiday + bank holidays
  • Company life insurance x 6 times
  • Pension 5%
  • Income protection after 3 years' service
  • Access to Independent Financial Adviser
  • Office based - at our refurbished site in Kempston, Bedfordshire.