Aftercare Engineer

Orion Electrotech Sales; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist manufacturing company in Bath is seeking an Aftercare Engineer to become a trusted advisor to customers worldwide. In this role, you will manage customer inquiries, diagnose technical issues, and prepare proposals that align with client needs. Your engineering background will be pivotal in providing tailored solutions and enhancing customer satisfaction. This position offers a unique opportunity to work in a supportive environment while driving business growth.

Qualifications

• Hands-on experience in mechanical or electrical engineering.
• Experience in a manufacturing setting is preferred.
• Ability to act as a trusted technical advisor.

Responsibilities

• Act as the primary contact for global customers.
• Diagnose issues and provide technical documentation.
• Prepare commercial proposals and negotiate terms.

Skills

Problem-solving

Customer relations

Technical documentation

Education

Mechanical or electrical engineering background

Tools

Epicor

Salesforce

Job description

Job Description

Aftercare Engineer Automation 37-Hour Week with Early Friday Finish

Are you an engineer who thrives on solving problems and building lasting relationships with customers? Join a specialist manufacturer with a global footprint, where your technical expertise will directly impact customer satisfaction and business growth.

Were looking for a hands-on Aftercare Engineer with a solid grounding in mechanical or electrical engineering, ideally gained in a manufacturing setting. This is not just a support role. Its a chance to become a trusted technical advisor to international clients, helping them get the most out of complex machinery through upgrades, refurbishments, and tailored solutions.

• ? What Youll Be Doing
• Act as the primary contact for global customers, from initial enquiry to final proposal.
• Diagnose issues, identify spare parts, and provide clear, accurate technical documentation.
• Spot opportunities for upgrades, repairs, and modpacks, and convert them into revenue.
• Prepare commercial proposals and negotiate terms that benefit both the customer and the business.
• Manage small-to-medium projects, coordinating resources and timelines.
• Maintain accurate records in Epicor and Salesforce to ensure smooth internal processes.

Collaborate with the Head of Commercial to grow Aftercare service...