Advice Team Manager

NatWest Group; City of Edinburgh; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading banking institution is seeking an Advice Team Manager in Edinburgh. You will lead your team in delivering regulatory consultancy in employment law and HR. The role requires significant experience in employment law and a professional qualification in HR. You will ensure that advice provided meets customer needs and drive team productivity. Strong leadership, coaching, and communication skills are essential. This position offers a chance to contribute to process improvements and engage with various stakeholders.

Qualifications

• Significant experience in employment law.
• Ability to lead a team to identify business solutions.
• Strong planning and organizing skills.

Responsibilities

• Lead team and ensure effective communication of advice.
• Drive team productivity and improve customer outcomes.
• Identify trends and make data-driven recommendations.

Skills

Leadership

Coaching

Interpersonal skills

Communication

Commercial acumen

Education

Professional qualification in HR or Employment Law

Degree level or CIPD level 7

Job description

Join us as Advice Team Manager

• We’ll look to you to deliver successful and appropriate customer and business outcomes by ensuring the Advice department is operating at optimum capacity
• You’ll be leading your team to deliver outstanding advice to our customers in the regulatory consultancy space, specialising in employment law and HR.
• This is an engaging and varied role in which you’ll have the opportunity to develop your skills and experience

What you’ll do

As an Advice Manager, you’ll be leading your team and making sure all the information, advice and guidance provided to our customers is suitable, appropriate and communicated in a clear way. You’ll coach the team to deliver good customer outcomes by identifying customer needs and providing products and services that are appropriate. You’ll also lead service delivery across the team ensuring all service level targets are achieved. You’ll help to create a continuous improvement culture and drive initiatives to improve process, performance, and efficiency, engaging effectively with all relevant stakeholders and ensuring that change is applied consistently.

As well as this, you’ll:

• Lead your team to deliver employment law, HR, advice to our customers
• Drive team productivity to meet customer needs and lead on initiatives to drive continuous improvement aligned to business strategy
• Observe customer interactions to identify improvements to customer experience
• Utilise key metrics and identify trends and make proactive data driven recommendations to successfully lead on driving coaching interventions and continuous improvement

The skills you’ll need

Due to the nature of the role, we are looking for an HR professional with significant experience in employment law a professional qualification in HR or Employment Law, degree level or CIPD level 7. We also require someone with strong leadership, coaching, planning, organising, interpersonal, communication, collaboration, and people management skills. You’ll have the ability to lead a team to identify business solutions and needs for customers,

We’re also looking for:

• Diverse sector, industry, and generalist knowledge
• Strong commercial acumen with a focus on the customer
• A proven ability to interpret data and identify trends and insights
• The ability to manage and influence a diverse range of stakeholders
• The drive to inspire in a rapidly changing environment