Advanced Healthcare Assistant-Apprenticeship Opportunity

NHS; Doncaster; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare provider in Doncaster is seeking a Healthcare Assistant to contribute to patient care within the Specialist Continence team. Responsibilities include maintaining high levels of service, assisting patients under supervision, and managing documentation. Ideal candidates should possess NVQ Level 2 qualifications and demonstrate a strong interest in patient support. This part-time, permanent role offers a salary ranging from £24,937 to £26,598 per annum. Candidates must undergo a Disclosure and Barring Service check.

Qualifications

• Demonstrate a keen interest in caring for others.
• Previous experience caring for patients in a clinical setting.
• Previous experience working as part of a team.
• Understand the importance of maintaining confidentiality.

Responsibilities

• Contribute to the assessment and delivery of high-quality patient care.
• Maintain high levels of customer service.
• Respond to requests for product information and samples.
• Produce reports and maintain secure access to files.

Skills

Good interpersonal skills

Ability to communicate effectively both face to face and in writing

Ability to support and reassure patients/carers in distress

Basic IT skills

Education

English and Maths at level 2 or equivalent

NVQ Level 2 in a related subject

NVQ Level 3 in a related subject or willingness to undertake a Level 3 apprenticeship

Job description

Job Summary

The Healthcare Assistant will contribute to the assessment, implementation, and delivery of high‑quality patient care within the Specialist Continence team.

Job Purpose

Responsible for patients, relatives, and colleagues; developing and monitoring evidence‑based practice; delivering high‑quality health and social care programmes; providing comprehensive call answering and administration support for the continence prescription service; liaising with patients regarding product needs, generating prescriptions, and providing correspondence to other health professionals.

Main duties of the job

• Undertake agreed activities as delegated by a registered nurse, with patients/service users under the direct/indirect supervision of qualified staff.
• Display and maintain high levels of customer service, ensuring all service users have a positive experience of the Continence Prescription Service.
• Respond to requests for product information and samples, sending them in a timely manner.
• Produce reports, letters and spreadsheets as appropriate in the agreed format and time.
• Maintain password‑controlled access to files on the computer to ensure security.
• Adhere to trust policy at all times.

About Us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 4,000 colleagues who are valued and respected. We offer a wide portfolio including mental health, physical health, learning disability and drug & alcohol services, with monthly learning days and a strong commitment to inclusive cultures.

Details

Date posted: 08 December 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £24,937 to £26,598 per annum, pro‑rata

Contract: Permanent

Working pattern: Part‑time, flexible

Reference number: 376‑PHNAO‑0222‑A

Job locations: Opal Centre, Tickhill Road Hospital, Doncaster, DN4 8QN

Job responsibilities

The main responsibilities are detailed in the “Main duties of the job” section above. Applicants should also review any attached documents for further detail.

Person Specification

Essential Qualifications

• English and Maths at level 2 or equivalent (GCSE 9‑4 or A*–C or functional skills level 2)
• NVQ Level 2 in a related subject
• NVQ Level 3 in a related subject or willingness to undertake a relevant Level 3 apprenticeship

Essential Experience

• Demonstrate a keen interest in caring for others
• Previous experience caring for patients in a clinical setting
• Previous experience working as part of a team

Knowledge

• Understand the importance of maintaining confidentiality

Skills

• Good interpersonal skills
• Ability to communicate effectively both face to face and in writing
• Ability to support and reassure patients/carers in distress
• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required.

Employer details

Employer name: Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH)

Address: Opal Centre, Tickhill Road Hospital, Doncaster, DN4 8QN

Website: https://www.rdash.nhs.uk/