Admissions & Retail Sales Assistants

Port Lympne Hotel and Reserve & Howletts Wild Animal Park; Hythe; On-site; GBP 40,000 - 60,000; Part time

Job summary

A wildlife park in Kent is seeking Admissions and Retail Sales Assistants for their exciting festive light trail. You will welcome visitors, manage gift shop sales, and provide excellent customer service. The role offers flexible hours, requires previous customer service experience, and may involve work at a sister park. If you're enthusiastic and ready for adventure, apply now!

Qualifications

• Motivated individuals who understand the importance of excellent customer service.
• Confident communicator; able to stay calm under pressure.
• Previous customer service experience, gained in a fast-paced retail environment.

Responsibilities

• Welcome and admit visitors to Port Lympne park and events.
• Answer customer queries and upsell experiences.
• Operate tills for gift shop sales and process transactions.
• Maintain stock levels and keep the gift shop clean.
• Potentially work at Howletts Wild Animal Park gift shop.

Skills

Excellent customer service

Confident communication

Team player

Job description

Overview

Closing date: Thursday 16 October 2025

Salary: £10.18 - £12.21 Per Hour

Flexible Hour Positions Available

Are you wild about creating memorable experiences? Do you want to work in a place where you can hear calls from troops of monkeys, or the roar of a pride of lions?

Port Lympne Hotel & Reserve have an exciting opportunity for Admissions and Retail Sales Assistants to join during our first ever festive light trail.

As an Admissions and Retail Sales Assistant, you work in our gift shops, ensuring that our customers receive an outstanding first impression of Port Lympne park and Port Lympne Illuminated. You will welcome and admit visitors, answer queries, upsell encounters and experiences, operate tills for gift shop sales, and ensure that the gift shop is stocked and kept clean and tidy. This role may also involve working at the gift shop at Howletts Wild Animal Park.

Responsibilities

• Welcome visitors and admit them to Port Lympne park and Port Lympne Illuminated.
• Answer customer queries and upsell encounters and experiences.
• Operate tills for gift shop sales and process transactions.
• Maintain stock levels and keep the gift shop clean and tidy.
• Potentially work at the Howletts Wild Animal Park gift shop as required.

Qualifications / Requirements

• Motivated individuals who understand the importance of excellent customer service.
• Confident communicator; able to stay calm under pressure and remain courteous with customers.
• Team player who can also work on their own initiative.
• Previous customer service experience, gained in a fast-paced retail environment.

Contract details

Rate of pay is £10.18 for under 21-year-olds and £12.21 for over 21-year-olds. The role offers flexible hours on a rota basis, with shifts during the days and evenings between 8:00 am and 10:00 pm. Applicants may also be required to work at our sister park, Howletts Wild Animal Park near Canterbury. A reliable form of transport is recommended due to the remote location of Port Lympne Hotel & Reserve. All applicants must have the right to work in the UK.

Port Lympne Illuminated

Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. This festive season, you will step into the secret after-dark world of Port Lympne, where forest fairies have enchanted the woodland walks and gardens to create a dazzling, illuminated celebration of their animal companions. Port Lympne Illuminated will feature a brand-new light trail, vintage-inspired fun fair and delicious food and drink.

We are hosting a Recruitment Day for this position on Tuesday 21 October 2025, where interviews will take place.

Application

Your adventure awaits

To apply: If you want to work in an exciting and unique environment where no two days are the same, email your CV and covering letter to [e-mail]