Admissions Officer

Connect2Employment; Caddington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community employment service based in Caddington is seeking an Admissions Advisor to provide responsive and efficient admissions services to prospective students. The ideal candidate will have strong customer service skills and the ability to work effectively in a multi-tasking environment. Responsibilities include providing information to students, assisting with applications, and maintaining records. Full training will be provided, along with ongoing development opportunities.

Qualifications

• Enthusiasm for education and supporting young people.
• Team-oriented and friendly demeanor.
• Ability to work independently.

Responsibilities

• Provide information and advice to prospective students.
• Answer enquiries via multiple channels.
• Assist with application forms and enrolment documentation.
• Maintain accurate records of enquiries and applications.
• Support the full application and enrolment process.

Skills

Strong customer service skills

Excellent communication skills

IT skills

Attention to detail

Ability to multi-task

Job description

Overview

The Admissions team provides advice and guidance to prospective and progressing students, ensuring a positive and high-quality application experience.

Key Requirements

• Strong customer service skills across email, phone, and face-to-face interactions
• Ability to multi-task in a fast-paced environment
• Excellent communication, IT skills, and attention to detail
• Team-oriented, friendly, and able to work independently
• Enthusiasm for education and supporting young people
• Full training will be provided, along with opportunities for ongoing development in a supportive team environment

Main purpose of job

To provide a responsive and efficient admissions service to prospective students, ensuring that all applicants receive up-to-date, comprehensive, impartial and client-centred information and advice.

Duties and Responsibilities

• Provide information and advice about education and training opportunities to current or prospective students and apprentices to support their course choice.
• Answer enquiries via telephone, email, webchat and in person, ensuring enquirers receive a comprehensive and accurate response.
• Provide practical advice and assistance with the completion of application forms and enrolment documentation, as required to meet individual applicants' needs.
• Make timely and appropriate referrals to specialist staff or to external agencies as necessary to meet applicants' needs.
• Maintain accurate records, including details of student enquiries, applications and offers.
• Support the full application and enrolment process for all provision, including correspondence with applicants to ensure a positive experience and processing applications where applicable.
• Stay up to date with changes in policy, external expectations, and opportunities relevant to advice, guidance, and career pathways.
• Work with teaching teams to update knowledge of the provision on offer and how it links with progression routes and the employment market.
• Support events and activities such as open days, course introduction meetings, advice and guidance sessions, promotions and taster events.
• Send out information and respond via all channels within agreed service timescales in support of recruitment activity.
• Meet with students when appropriate to offer impartial advice and guidance and assess suitability in accordance with entry criteria.
• Contribute to developing and improving service standards, approaches to providing information and guidance, and the applicant experience.
• Maintain links with teaching teams to update course knowledge and follow up on student queries or difficulties, reporting back regularly.
• Offer admissions support across campuses and, where required, at external events or community venues.

General Responsibilities

• Participate actively and flexibly in a range of organisational activities such as duty rotas, enrolment events, and staff and student activities.
• Take part in training and development to update skills and knowledge.
• Take reasonable care for the health and safety of yourself and others affected by your work.
• Comply with health and safety legislation and relevant requirements of the role.
• Demonstrate commitment to equality, diversity, and safeguarding principles in service delivery.
• Undertake such additional duties or projects as may be determined by the line manager after consultation.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates