Admissions Manager

Centre for International Development and Training (CIDT); Wolverhampton; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading educational institution in Wolverhampton seeks a Home Admissions Manager to oversee admissions operations and ensure compliance with regulations. The successful candidate will lead a team, manage complex admissions cases, and drive improvements in service delivery, focusing on an excellent applicant experience. This full-time role offers competitive benefits and flexible working options.

Benefits

Competitive salaries

Pension scheme with employer contribution

Long Service Recognition

Free Will Writing Service

IT & Mobile Discounts

Gym memberships discounts

Generous Annual Leave

Qualifications

• Significant experience in home admissions within Higher Education.
• In-depth knowledge of UK admissions regulations and sector best practice.
• Commitment to delivering outstanding customer service.

Responsibilities

• Lead the home admissions function from enquiry to enrolment.
• Manage complex admissions cases.
• Drive service innovation and continuous improvement.

Skills

Leadership

Analytical skills

Communication

Interpersonal skills

Education

Degree in a relevant field

Tools

SITS

e:Vision

Job description

Are you ready to lead a high-performing team in a fast-paced, student-focused environment?

About The Role

As Home Admissions Manager, you will play a pivotal role in delivering a responsive, efficient, and compliant admissions service that supports the University’s ambitious home recruitment strategy. You will lead and coach a team of Senior Admissions Officers and Specialists, ensuring that home applications are processed in line with regulatory requirements and service level agreements (SLAs), while maintaining a strong focus on applicant experience and data integrity.

This is a key leadership role requiring a proactive, solutions-focused individual who can drive continuous improvement, foster collaboration, and act as a trusted advisor across the institution.

What You’ll Be Doing

• Leading the home admissions function from initial enquiry to enrolment.
• Managing complex admissions cases, including fee status, qualification equivalency, and fraud investigations.
• Driving service innovation and embedding continuous improvement across all processes.
• Collaborating with internal and external stakeholders to ensure alignment with academic regulations and sector best practice.
• Supporting the delivery of key recruitment activities such as Clearing, Open Days, and Outreach Events.

What We’re Looking For

• A degree or equivalent experience in a relevant field.
• Significant experience in home admissions within Higher Education.
• Strong leadership and team management skills, with a focus on coaching and development.
• In-depth knowledge of UK admissions regulations and sector best practice.
• Experience using student systems such as SITS and e:Vision.
• Excellent communication, analytical, and interpersonal skills.
• A commitment to delivering outstanding customer service and continuous improvement.

Why Join Us?

Join the University of Wolverhampton at a time of exciting transformation and strategic growth in student recruitment and admissions. Be part of a forward-thinking directorate that is committed to delivering an outstanding applicant experience, driving innovation in admissions, and making a meaningful impact on the University, our partners, and the diverse communities we serve.

At the University of Wolverhampton, we are proud to be the University of Opportunity. We are committed to widening participation, transforming lives through education, and delivering an inclusive and supportive environment for both students and staff.

Additional Information

This is a full-time role with two designated office-based days each week. During peak periods, additional on-campus presence may be required to support service delivery. Working hours: Monday to Friday, 08:30 to 17:00. We reserve the right to close this advert earlier than the stated deadline should sufficient applications be received.

Staff Benefits

You may be eligible to choose from a number of benefits during your appointment, subject to any rules applicable to the relevant benefit (as amended from time to time). Further details of these benefits are available on the intranet.

Your Benefits

• Competitive salaries
• Standard Life Pension scheme – with employer contribution of up to 12% to the University’s defined contribution scheme.
• Long Service Recognition - £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
• Free Will Writing Service - Complimentary will drafting for employees and their partners.
• IT & Mobile Discounts - EE Perk (20% off for family & friends) & software discounts.
• Hardware & Software Discount – ongoing discounts on mobile phones and computers.

Supporting Your Health & Wellbeing

• Wellbeing and Mental Health Support - 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
• Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
• Eyecare Support - Free eVoucher for eye tests and glasses contribution.
• Flu Vouchers - Free flu vaccinations for staff.
• Paycare Health Benefit Plan - Covers optical, dental, physiotherapy, and personal accident insurance.
• Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.

Valuing You

• Generous Annual Leave (see table below)
• Flexible & Agile Working - Flexible and Hybrid working arrangements.
• Free On-site Parking - available across campuses
• Cycle Benefits Scheme - Save up to 42% on a bike & accessories via salary sacrifice.
• Employee Discounts - Savings on groceries, fashion, and entertainment.
• Travel Discounts - Up to 10% off holidays through Sodexo Circles.

Training and Development

• Staff Network and Inclusion - Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks.
• Library Access - Staff have access to books and resources at our onsite libraries.
• Staff Scholarship Scheme - Funding for part-time higher education, up to PhD level.
• Leadership and Management Development - Access to training opportunities to support you with advancing in your career.

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges).

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.