Administrator/Receptionist

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare trust in York is seeking an Administrator/Receptionist for the Emergency Department. The role involves registering patients, providing a courteous reception service, and ensuring the efficient running of the administration. The ideal candidate will have strong communication skills and be flexible to work nights and weekends. Benefits include NHS pension, generous holiday entitlement, and relocation assistance.

Benefits

NHS Pension Scheme

27 days holiday rising to 33

Relocation package

Employee Assistance Programme

Learning and development opportunities

Various discounts

Qualifications

• Previous receptionist experience preferred.
• Ability to thrive in a fast-paced environment.
• Flexible working hours including nights and weekends.

Responsibilities

• Register patients attending the Emergency Department.
• Provide a courteous reception service.
• Ensure smooth running of the department.

Skills

Excellent communication skills

Interpersonal skills

Work under pressure

Self-motivation

Team player

Job description

A fantastic opportunity has arisen for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital.

Applicants should have a passion for wanting to provide high quality customer service as the first point of contact to the department, and be able to thrive in a fast paced and sometimes unpredictable environment.

Previous applicants need not apply.

The Role Involves

• Registration of patients attending the Emergency Department
• Providing a courteous and efficient reception service
• Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines
• Dealing with a variety of enquiries made in person or by telephone
• Undertaking any other tasks as directed

You will need to demonstrate excellent communication/ interpersonal skills, be able to work under pressure, demonstrate self-motivation and be a team player with a wide range of varying duties.

You will take pride in your work, and always be professional, proactive and courteous. Previous receptionist experience and keyboard skills would be an advantage.

Our successful applicant would need to be flexible as the job entails working nights, weekends, bank holidays with unsocial hours as part of the role.

For further information on working for our Trust please visit: https://yorkhospitals.pagetiger.com/hdjgxd

Our Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Lisa Coates Job title: Assistant Admin Manager Email address: [e-mail] Telephone number: 01904 724601