Administrator Receptionist

Good Egg Recruitment Ltd; Southam CP; On-site; GBP 25,000 - 27,000; Full time

Job summary

A staffing recruitment agency in Southam is seeking an experienced Administrator/Receptionist. The role involves providing a professional and friendly service at reception, managing inquiries, and supporting the Conveyancing and Private Client departments. Ideal candidates should have strong customer service skills and be proficient in Microsoft applications. This is a full-time, permanent position, offering a salary of £25k - £26,500 per annum plus benefits.

Qualifications

• Previous experience of working in a customer facing role.
• Excellent keyboard skills and knowledge of Microsoft applications.
• Ability to deal with difficult clients professionally.

Responsibilities

• Provide efficient service to all reception callers.
• Administer support to Conveyancing and Private Client departments.
• Log visitor details and ensure reception area is tidy.

Skills

Customer service skills

Keyboard skills

Initiative

Telephone system knowledge

Discretion

Team player

Tools

Microsoft Outlook

Microsoft Word

Case management system

Job description

Overview

We are looking to recruit an experienced Administrator/Receptionist to join our client’s organisation based in Southam. You will be joining a friendly, supportive team and will provide a professional, friendly, helpful, and efficient service to all callers to Reception, either by telephone or in person. This opportunity is a F/T office based permanent job working 35 hours pw Mon-Fri, 9am – 5pm paying £25k - £26,500pa doe plus excellent benefits.

Job Purpose

• To provide a friendly, helpful, and efficient first and continuing impression to all callers to Reception, either by telephone or in person.
• To provide administrative support to Conveyancing and Private Client departments

Knowledge and Experience

• Previous experience of working in a customer facing role, with demonstrable customer service skills
• Excellent keyboard skills with a good knowledge of Microsoft Outlook and Word. Case management system experience would be advantageous
• Uses initiative when dealing with clients
• Knowledge of telephone systems and the ability to use telephone system skilfully
• Efficiency to deal with awkward situations and difficult clients in a professional manner
• A friendly manner together with patience and a clear speaking voice
• Ability to be a team player and flexible outlook
• Ability to remain discreet and always maintain client confidentiality at all times
• Flexible and adaptable

Key Responsibilities

Reception

• Being the first point of contact for all visitors to the office, responding to enquiries where possible and signposting/taking details for relevant departments
• Answering telephone promptly in a clear and confident manner and forwarding the caller to the appropriate person or voicemail as per telephone procedure. Taking brief messages.
• Logging in all visitors to Reception and all general enquiries, new business walk-ins and phone enquiries into computerised system
• Receiving all scheduled visitors into Reception and notifying relevant member of staff immediately on their arrival
• Verifying of Anti Money laundering documents correctly before scanning
• Scanning and sorting of post for all departments, if requested to do so
• Check all monies brought into Reception and issue a receipt. Notify Fee Earners, Secretaries, Accounts staff or Credit Control staff immediately for collection. Money to be recorded and signed for on collection
• Taking bookings for meeting rooms
• Always keeping reception area tidy
• Preparation of outgoing post and taking to the relevant place for posting

Administration support

• Undertaking typing and secretarial work for fee earners as and when required
• Making appointments for clients
• Preparing files for closing and archiving as and when required
• Providing general administrative assistance to fee-earning departments
• Maintain and protect client confidentiality at all times internally and externally