Administrator/Receptionist

NHS; Leigh on Sea; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare practice in Leigh-on-Sea is seeking a part-time administrator/receptionist to join their support team. You will assist in managing patient care by undertaking various administrative duties, such as handling patient records, supporting clinical staff, and covering the reception. Ideal candidates possess excellent IT, organizational, and communication skills, with a focus on providing high-quality customer service. Flexibility in working hours is necessary. Join a committed team dedicated to ensuring excellent patient care.

Qualifications

• Experienced administrator with excellent IT skills.
• Ability to communicate effectively and discreetly.
• Flexibility in working hours to cover for colleagues.

Responsibilities

• Support clinical staff with secretarial duties.
• Handle patient data entry and medical records.
• Register new patients and cover reception as needed.

Skills

IT skills

Time management

Organisational skills

Effective communication

Multi-tasking

Attention to detail

Job description

Highlands Surgery in Leigh-on-Sea has an opportunity for an administrator/receptionist to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a part-time basis for 30 hours per week. The candidate must be flexible to days and hours. We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service.

Interviews will take place on Thursday 18th December so applicants must be available for this date to be considered.

Main duties of the job

• Undertaking a variety of administrative duties including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
• Data entry and read coding of relevant patient information and medical data into the clinical system.
• Scanning patient information into computerised records, including medical documents, hospital records and letters, as necessary.
• Allocating workflow for review by doctors or other health professionals.
• Dealing with referrals to primary care.
• Processing practice post and emails.
• Registering new patients.
• Covering reception, as and when required.
• Handling enquiries efficiently.

About us

Highlands Surgery is an innovative, and forward-thinking practice based across two clinical sites. With a patient list size of 15,000, we are large enough to offer a diverse range of services while maintaining a supportive, close-knit team environment. We are proud to be a training and development-focused practice with a strong ethos around staff support and continuous improvement.

Our practice is led by three GP partners and supported by three salaried GPs, experienced long-term locums, four dedicated practice nurses, an advanced nurse practitioner (ANP), and an in-house pharmacist. We are also a key part of our Primary Care Network (PCN), offering access to services such as social prescribers, emergency care practitioners (ECPs), and MSK clinicians.

What makes us different?

• Two well-equipped sites for clinical consultations and MSK services
• A large, professional Reception and Admin team committed to patient care
• A dedicated Prescription Team to manage medication requests efficiently
• A focus on high-quality, sustainable patient care
• Strong PCN links with enhanced services to support our patients holistically
• A 'Outstanding' CQC rating and consistently high QOF achievement

We welcome interest from candidates who are enthusiastic about delivering high-quality care in a collaborative and evolving environment.

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Experience

• An experienced administrator, with excellent IT, time management and organisational skills.
• Ability to communicate effectively, working in a confidential and discreet manner.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as independently.
• Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
• Primary care experience is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.